Go back Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Private Patient Administrator
The closing date is 18 July 2025
This vacancy is open ONLY to employees of The RJAH Orthopaedic Hospital NHS FT, Shrewsbury & Telford NHS Trust, Shropshire Community NHS Trust and Shropshire Telford and Wrekin ICB. Only applications from candidates currently working in these organisations will be accepted (other applicants not be shortlisted).
We are now in a position to recruit a full time Private Patient Administrator (Band 2) to join our team .
The main purpose of the role is to provide reception cover for the hospitals private unit - Ludlow Outpatients, with a focus on providing an excellent patient experience in all interactions; the post holder will demonstrate attention to detail and organisational skills. The post holder will also provide comprehensive administration support to ensure deadlines are achieved and flow of work is prioritised in order to meet targets and objectives.
Main duties of the job
Provide a professional and efficient reception service for Ludlow Outpatients Private Patients. To greet and reassure patients on arrival and give them clear instructions ensuring a patient centeredservice is maintained at all times.
Supporting Clinical Colleagues in organising the daily running of the outpatient clinics, and maintaining patient flow through the department.
To liaise with clinical staff to ensure smooth running of clinics and to develop good working practices and relationships with the team.
To gather and share information as required for the relevant clinical area, either verbally or electronically, which is pertinent to the members of the clinical and non- clinical teams, exercising discretion and confidentiality at all times.
To pass on queries to colleagues within the team ensuring that patients are communicated with in an effective manner.
Ensure that outcomes of outpatient clinics are recorded and directed to relevant secretarial and clerical staff with full reasons for attendances/cancellations/postponements.
To set up clinics and book clinic appointments as requested by the private patient medical secretaries.
To provide administrative cross cover support across Ludlow Outpatients and Ward- eg, bookings, ward clerk duties when needed.
To ensure a smooth and efficient administrative process for booking private patients into preoperative clinics, additional clinical appointments (e.g., joint school), and surgery.
About us
Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.
We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to state-of-the-art facilities and outstanding professional development opportunities.
Shropshire is also one of the most attractive parts of the country, with a rich historic culture and excellent transport links. The hospital is located on a site outside Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.
Job responsibilities
The Jobholder will be expected to have good numeracy and literacy skills (e.g. English and Maths GCSE or O Level Grade C or equivalent).
They would need to have proficient computer skills, including data entry and/or Microsoft Office experience and would need an understanding of confidentiality and the use of discretion.
In respect of Knowledge /Experience/Skills we would like the jobholder to have the following:
Administration experience in working in a busy officeenvironment
Excellent Communication skills and interpersonal skills (written and oral)
Ability to work on own initiative
Ability to prioritise work
Ability to work on own initiative.
Ability to prioritise work
Ability to manage busy workload where accuracy and attention to detail is essential.
Full details can be found within the Job Description and Person Specification document.
Person Specification
Qualifications/ Training
* Numeracy and literacy skills (e.g. English and Maths GCSE or O Level Grade C or equivalent)
* Computer skills including data entry and/or Microsoft Office experience.
* Understanding of confidentiality and the use of discretion.
Knowledge/ Experience
* Administration experience of working in a busy office environment
* Working in a healthcare setting with a customer service / patient facing role.
Skills and Competencies
* Excellent Communication skills and interpersonal skills (written and oral).
* Ability to work on own initiative
* Ability to prioritise work
* Ability to manage busy workload where accuracy and attention to detail is essential.
Personal Qualities
* Open, honest and acts with integrity.
* Able to remain calm during potentially difficult situations.
* Team worker, patient, flexible and self-motivated.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust
Address
The Robert Jones and Agnes Hunt Orthopaedic Hospital
The Robert Jones and Agnes Hunt Orthopaedic Hospital
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