2nd Line / Systems Administrator
Location: Hitchin (Hybrid/On-site options available)
Salary: £30-40K D.O.E
Type: Full-time, Permanent
Industry: Managed Service Provider (MSP)
Are you a driven 2nd Line / Systems Administrator looking to take the next step in your career? Our client—a small but fast-growing MSP known for its friendly culture and deep technical expertise—is looking for a talented engineer to join their team. This is a great opportunity for someone who loves variety, enjoys solving problems, and thrives in a collaborative MSP environment.
What You'll Be Doing
* Providing 2nd line technical support across a range of SME clients
* Troubleshooting and resolving issues across Windows Server environments
* Managing and maintaining Active Directory and Group Policy
* Supporting Azure AD / Entra, Office 365, Exchange Online
* Participating in system upgrades, migrations, and project work
* Contributing to documentation and process improvements
* Escalating complex issues where needed and working closely with senior engineers
What We're Looking For
* Proven experience in a 2nd Line or Systems Administrator role within an MSP (or similarly fast-paced environment)
* Strong knowledge of Active Directory, including user/group admin and GPO
* Hands-on experience with Azure / Azure AD
* Solid understanding of Office 365 administration
* Experience troubleshooting Windows OS, networking fundamentals, and backup solutions
* Excellent communication skills and a customer-first mindset
* A proactive approach—keen to learn and comfortable juggling multiple priorities
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