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Sales Team Leader, Sunderland, Tyne and Wear
Client: Parkdean Resorts
Location: Sunderland, Tyne and Wear, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views:
3
Posted:
10.06.2025
Expiry Date:
25.07.2025
Job Description:
Are you a performance-driven team leader with a passion for sales and customer service? Join Parkdean Resorts as a Holiday Sales and Support Team Leader and play a pivotal role in driving revenue, delivering exceptional service, and coaching a high-performing contact centre team to success!
Why choose Parkdean Resorts?
Enjoy a unique team culture, stunning UK locations, and the opportunity to work with the country's largest holiday park organisation. We offer:
* Employee Assistance Programme with 24/7 confidential helpline for counselling and support.
* 50% discount for you and 25% for friends and family on holidays.
* 30% team member discount on food, drinks, and leisure activities.
* Exclusive discounts on brands like Hello Fresh and local gyms.
We are committed to being a force for good, caring for our parks, people, and planet, and celebrating our communities and environment to create lasting memories.
Responsibilities include...
* Driving sales in holiday hire, touring, subletting, and extras.
* Monitoring KPIs and coaching team members to exceed targets.
* Leading outbound campaigns to maximize bookings.
* Handling escalated customer issues with confidence and care.
* Recruiting, training, and developing team members.
* Reporting on team performance and suggesting improvements.
* Collaborating with Parks and departments to align goals.
* Supporting daily operations and covering during peak times.
Desired skills and experience...
Looking for a natural motivator with:
* Leadership experience in contact centres, sales, or customer service.
* Strong commercial awareness and results focus.
* Excellent communication and coaching skills.
* Calm, solution-oriented problem-solving approach.
* Tech-savviness with CRM/booking systems (training provided).
* Flexible, proactive, and team-oriented attitude.
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