Job Title: Finance Operational Services Officer
Salary: £24,201 - £25,795
35 Hours per Week
Location: County Hall Campus
Team: Debt Team/Workflow Business Unit
Permanent
Within Finance Operational Services (FOS) we are continually working to ensure the services we deliver support the wider business, our adults and children with care and support needs, and our customer journey too. We support the Finance Operational Services (FOS) Leadership Team in providing strategic, statutory and core financial services to directly support the Council in helping to maintain, improve and deliver frontline services for Worcestershire’s customers, residents and businesses. We currently have 3 vacancies within 2 of our teams, Debt and Workflow Business Unit for which there are further details below:
The Role for Debt Team x2
•Reporting on customers in liquidation / administration to ensure appropriate action is taken to secure dividend payment or to ensure write off is actioned, when payment cannot be secured.
• Pursuing Deferred Payment Agreement (DPA) debtors or representatives for outstanding monies and arranging payment terms
• Monitoring Debt, bringing any significant variations or unusual events to the attention of the appropriate budget holder or Team Leader
• Preparing refunds and write offs, and pass to the appropriate officer for authorisation
• Provide financial advice and support to Authority staff on all aspects of debt recovery and ensure financial governance is adhered to
• Sensitively handle all interactions with clients and/or their representatives in relation to collection of Debt payments owed to the Council
• Review and report on debts in query (including debts to be cancelled) and follow up with Service Departments to ensure disputes are resolved and incorrect invoices are cancelled promptly.
• Sending scheduled debt letters and answering phone calls and emails that come into the team mailboxes.
The Role forWorkflow Business Unit x1
Due to internal progression we are now looking for an additional team member to join the Workflow Business Unit (WBU). WBU Officers are responsible for liaising with the Customer Contact Centre ensuring that financequeries are responded to in accordance with our Service Level Agreement.
Liaising with adults with care and support needs, adult social care colleagues, Social Workers, schools and businesses, is a daily requirement, so excellent communication skills are essential.
You will be required to provide flexible ad-hoc support in undertaking specialised tasks as required for other FOS teams, this includes refunds, setting up instalment plans to be paid by Direct Debit. You will also be doing daily tasks such as processing financial assessments, checking when invoices are due for payment, helping customers understand their invoices and many others things besides as the job is very varied. You will be using the Corporate finance system as well as the Adult Social Care Finance system which you will be trained on but will also need a good working knowledge of MS Office. Ideally you will have a knowledge of Adults Social Care but more importantly a willingness to learn new processes and improve service delivery with excellent attention to detail and customer service.
Benefits:
You’ll find an overview of the benefits Worcestershire County Council have to offer on our webpage
* Worcestershire County Council - Why work for us?
Some of these offers include:
* Great Holiday Entitlement:As well as bank holidays, you'll get 26 days paid holiday (pro rata for part-time staff). This goes up to 31 days when you have been with us for 5 years.If you get more than 26 days where you work now, don't worry because if you join us without a break, we'll match your holiday up to 31 days. If you’re successful and want to take advantage of this do let us know!
* Brilliant Pension Scheme:The Local Government Pension Scheme (LGPS) is a nationwide, career average pension scheme and is a valuable part of the pay and reward package for employees working in local government.
* Professional Learning & Development:Weactivelyencourage learning and development for all our staff should they want to progress further or explore other areas within the organisation.
* Flexible Working: We are proud to offer hybrid working to provide a better work/life balance where possible.
Equality & Diversity:The County Council iscommittedto equality of opportunity for all citizens and celebrates the diversity of all its residents.
Application Closing Date: Sunday 8th June 2025
Anticipated Interview Date: W/C 23rd June 2025
Attached documents
FOS Officer JDPS Sc4 Feb 2022.pdf
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