Job Description
We are looking for an individual who can ensure full delivery to client SLAs through strong contract knowledge, flexibility, and attention to detail.
The role requires regional travel and a proactive approach to supporting cleaning operations and client expectations.
Key Responsibilities
1. Deliver all aspects of cleaning operations across sites within remit
2. Respond to Sector Manager requests as required
3. Complete periodic cleaning in line with client specifications and schedules to 100%
4. Adhere to client-specific security procedures and policies at all times
5. Maintain professional relationships with employer representatives and company personnel
6. Ensure familiarity with opening and lock-up procedures across all contracts
7. Record every site visit in the communications book and use T&A for each visit
8. Maintain stock levels of materials and consumables, and flag issues to the relevant manager
Professional and Personal Competencies/Qualifications
9. Experience in cleaning services roles
10. Ability to communicate effectively with and support front-line colleagues
11. Strong customer focus with the ability to manage client expectations
12. Excellent communication and problem-solving skills, particularly with remote business groups
13. Flexible, adaptable, and proactive approach to work
14. Ability to manage priorities and handle multiple tasks
15. Professional approach to building working relationships with internal stakeholders
16. Strong attention to detail and sense of ownership
17. UK driving licence required for regional travel
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.