We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than, people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
We are looking for a capable individual to provide support to our Income and Collection team. You will provide high quality compliance on all areas related to income collection and recovery. This will involve working across the Income team, producing high quality information, and engaging with customers. Please note the team work a mix of office and home based working
This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than, customers.
What you'll achieve
1. High quality record keeping, reviewing case notes and records
2. Collating documents - ensuring accuracy and following policy and procedure
3. Work on online portal to review records and manage any compliance issues.
4. Deal with enquiries from the customer over phone, email and via letters
5. Liaising with internal and external teams
What you'll bring
Essential skills
6. Strong PC skills, including Microsoft Office
7. Experience and ability to interpret basic data reports
8. Good customer communication skills.
9. Manage and prioritise own workload to ensure all deadline are met.
10. Recent experience of office administration role - working at high volume.
Desirable skills
11. Experience within Social Housing sector
Why Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
12. Online application
13. Interview(s)
14. Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.