Retail Supervisor – Rick Stein
Great food. Genuine hospitality. A place to grow.
24-hour contract | 6-month rolling contract
At Rick Stein Group, we’re passionate about fresh seafood,
quality ingredients, and sharing our love of food with every guest — whether
they’re dining with us, visiting our delicatessen, or shopping in our retail
space.
We’re now looking for a motivated and customer-focused
Retail Supervisor to lead our retail team and help deliver an exceptional
customer experience. This role will also include supporting kitchen operations
when required, so flexibility and a hands-on approach are essential.
If you enjoy coaching others, delivering excellent service,
and taking pride in a well-run, high-performing environment, we’d love to hear
from you.
What you’ll be doing
* Supervising
daily retail operations, ensuring smooth and efficient service
* Leading,
motivating, and developing your team to deliver outstanding customer
experiences
* Welcoming
customers and providing expert product knowledge on seafood, sauces,
wines, and gift items
* Supporting
sales through upselling, recommendations, and exceptional service
* Managing
tills, cash handling, and stock control accurately
* Overseeing
merchandising, displays, stock rotation, and maintaining presentation
standards
* Supporting
deliveries, stock organisation, and inventory management
* Upholding
the Rick Stein brand standards in service, quality, and cleanliness
* Assisting
with recruitment, onboarding, and performance development of retail staff
* Supporting
kitchen operations when required, including food preparation, maintaining
cleanliness standards, and assisting the kitchen team during busy periods
What we’re looking for
* Proven
experience in retail, hospitality, kitchen, or a supervisory role
* A
warm, approachable, and confident leadership style
* A
passion for food, drink, and high-quality produce
* Strong
communication and team coaching skills
* Commercial
awareness and the ability to drive sales through excellent service
* Reliability,
organisation, and a proactive, hands-on approach
* Flexibility
and willingness to support both retail and kitchen operations
* Pride
in presentation, attention to detail, and high standards
What you’ll get
* Competitive
pay
* Free
staff meals and generous discounts across Rick Stein Restaurants, Rooms,
and Shops
* Ongoing
training and development, including leadership, product knowledge, and
customer service skills
* Opportunities
to progress within a respected hospitality group
* A
supportive, inclusive team culture
* Extra
holiday allowance for length of service – up to 5 additional days after 5
years
* Access
to discounts on hundreds of retailers, health, entertainment, travel &
more
If you’re passionate about food, people, and leading a
high-performing team, apply now and take the next step in your career with Rick
Stein.
Stein’s Deli is stocked ceiling-high with our homemade jams, chutneys, relishes, spice mixes and oils, all made to Rick’s recipes. There are freshly baked goods including pasties, breads & pastries, all handmade and produced by us in Padstow.