Job Title: Collection and Litigation Specialist Location:Watford Salary: Competitive and based on experience Hours: Monday to Friday 9 am to 5.30 pm Benefits: Contributory Pension scheme Private Medical Healthcare Life Assurance Dental Plan Free eye tests Annual leave purchase scheme Social events Refreshments 20 days annual leave with bank and public holidays on top Perk box Superb development opportunitiesAbout the position of Collection and Litigation Specialist: We're delighted to be exclusively recruiting for a Collection and Litigation Specialist. You'll support customers by phone, email, and post, agreeing on sustainable repayment plans, managing loans approaching term end, and handling a mix of collections and litigation cases, including more complex matters. You'll work closely with external partners, ensure invoices and redemptions are processed accurately, and always uphold fair customer outcomes. Responsibilities for the role of Collection and Litigation Specialist: Support customers in financial difficulty by phone, email, and post, agreeing sustainable repayment solutions (e.g., arrangements, capitalisation, forbearance, payment holidays). Proactively contact customers in arrears to understand their circumstances and set realistic plans to clear arrears within the mandate. Maintain strong compliance and ensure Treating Customers Fairly (TCF) principles are upheld. Follow set processes to...