About Convatec
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit
Convatec has announced a major milestone in our R&D journey and commitment to our vision of pioneering trusted medical solutions to improve the lives we touch. We have unveiled plans to relocate the majority of our UK-based research and development (R&D) activities from Deeside to Manchester from 2027, alongside a significant expansion of our facilities in Boston.
An exciting future in Manchester
The new, planned Manchester facility has the potential to be a major R&D hub in our global network which will initially function as the company’s global testing laboratories, with cutting-edge analytical R&D capabilities including quality control and materials, regulatory functions, and health innovation, positioning Convatec at the forefront of medical technology development. Our new state-of-the-art facilities will also strengthen our collaboration with Manchester’s vibrant life sciences ecosystem, which includes leading universities, hospitals, and research institutions.
About the role
The Labs & Manufacturing IT Engineeris responsible for the day to day IT Operational activities within the Manufacturing an R&D environments, by providing on-site technical specialized support, monitoring critical production systems and applications, and maintaining critical inventory to comply withGxP and regulatory standards.
Keyresponsibilities and authority
Operation’s Handling:
1. Understands the specific technology needs and challenges within their Manufacturing Operations processes - aligning IT services accordingly.
2. Provide on-site technical support for validated applications used in critical Manufacturing processes, ensuring alignment with ITQA, Quality Assurance, Regulatory Affairs teams and compliance with regulatory requirements such as FDA, EMA, and GxP standards.
3. Ensure ITOperations monitors critical Manufacturing Production Systems and Applications, to ensure theyremain operational and coordinate regular maintenance windows to minimize downtime.
4. Maintain critical manufacturing inventory asset data, to ensure that accurate reporting can be provided to support, incidents, audits and projects.
5. Acts as the liaison between Manufacturing Operations Leadership, Departments (including Production, Engineering, Maintenance, and Quality Assurance), Employees, Vendors, IT On-site support and Global IT Hubs
6. Drive adoption of new and existing systems to ensure business change / value is delivered.
7. Educate the wider IT teams on the needs and complexity of their Manufacturing Operations processes.
8. Stay up-to-date with Manufacturing Operations industry trends and best practices for application support and technologies.
Major Incidents:
9. Supports the incident management team on P1 & P2 incidents, which impact Manufacturing Operations; ensuring that the relevant Business Unit/IT Teams/Vendors are engaged to support and reduce downtime arising from incidents.
10. Troubleshoot equipment failures or malfunctions on the factory floor, including in-process test equipment, ruggedized devices, industrial PCs, and machinery interfaces.
Business Continuity:
11. Create and maintain documentation, including knowledge articles for; common issues, incident resolution, best practices for factory-specific IT support, user guides and FAQ’s.
12. Participate in the testing and deployment of software updates and patches.
13. Drive Manufacturing Excellence; for example, leading Business Continuity Planning and continuous-improvement activities
14. Oversee and contribute to the management of projects originating from Global IT; providing facilitation and project ‘brokerage’ to ensure smooth delivery/implementation.
Dotted line to Global manufacturing:
15. Collaborate with departmental leaders to identify opportunities for process improvements and innovation through technology, feeding ideas generated through to the GQO & R&D IT Business Partners
16. Contribute to the demand management process by performing hands on data gathering for alignment of ideation though to the GQO BP and overall GQO/R&D strategies
Vendor Coordination:
17. Coordinate the vendor relationships for specialized systems, ensuring contract compliance and SLA fulfillment.
18. Oversee vendor-led upgrades, patches, and maintenance to minimize disruptions to business operations.
19. Contribute to projects involving system implementations, migrations, or upgrades at manufacturing and lab sites.
20. Participate with cross-functional teams, including Regional IT Leads, on-site support technicians, and external vendors, to ensure successful project delivery.
Key requirements
21. Fluency in English
22. 5–10 years of overall IT experience
23. Minimum 2 years working with validated systems
24. Proven excellent communication and interpersonal skills.
25. Experience of Manufacturing Operations, ideally within MedTech or Pharmaceuticals
26. Strong technical proficiency in troubleshooting software issues and providing solutions.
27. Strong analytical and problem-solving abilities
28. Experience working directly with internal and external customers, technical experts, and professional staff.
29. Previous experience in IT project management, with a demonstrated ability to effectively lead successful implementation of IT systems.
30. Experience in producing documentation and business requirement documentation.
31. Ability to develop and report metrics and KPIs.
32. Ability to present complex data and analyses to senior management.
33. Ability to work collaboratively with external and internal stakeholders.
34. Understanding/certification of ITIL and experience of implementing these standards
35. Understanding/certification of BRMP and experience of implementing these standards
36. Consultative and continuous-improvement focus
37. Ability to work independently and prioritize tasks in a fast-paced environment.
38. Familiarity with change control processes and documentation practices in regulated industries
39. Strong interpersonal and communication skills to effectively collaborate with business and technical stakeholders.
40. Demonstrated ability to manage complex IT systems in manufacturing or lab environments.
41. Analytical thinking with a problem-solving mindset to address technical challenges.
42. Familiarity with regulatory compliance in a Medtech or similarly regulated environment (, GxP, FDA, ISO).
Education/ Qualifications
43. Bachelor’s degree in Computer Science, Information Systems, or a related field.
44. Relevant certifications (, ITIL, PMP, or certifications specific to MES/LIMS systems) are preferred.
45. Advanced understanding of validated systems and regulatory compliance (, FDA 21 CFR Part 11).
Travel Requirements
Position may involve up to 5% travel, including visits to manufacturing and lab sites within the region and occasional international trips for project-related activities.
Working conditions
46. Work environment is hybrid, combining remote work with office work.
47. Some on-call availability may be required to address critical system issues.
Special factors
48. Flexibility to work in highly regulated environments with strict compliance and validation requirements.
49. Ability to adapt to regional or business unit-specific IT challenges.
Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.
This is a challenge more worthwhile.
This is work that’ll move you.
#LI-VC1
#LI-Hybrid
#ForeverCaring
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.