A leading managed service provider in the UK is seeking a dedicated Service Support Lead to join their dynamic Service Desk team. This role focuses on overseeing customer support tickets and ensuring that service level agreements are met. The ideal candidate will have a background in a support desk environment and a commitment to first-class customer service. You'll benefit from a collaborative office-based working environment, a competitive annual leave allowance, private medical coverage, and several other health and wellbeing initiatives to support your success from day one. #J-18808-Ljbffr