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Client relationship manager

Watford
eTeam
Client relationship manager
Posted: 2h ago
Offer description

Duties

Technology Sourcing plays a critical role in making responsible buying easy by

ensuring we expertly source products and services across the firm. You will

collaborate with a vast array of Tech-focused Internal Clients, and departments and

Optimize collaborators across our global footprint as you and your team design and

deliver exceptional sourcing experiences.

You’ll be joining us at an exciting time as we are currently shaping our ‘Make

responsible buying easy’ transformation evolving our Responsible Sourcing practice

and embarking on a brand-new rebuild/reimagining of our technology products and

services-focused sourcing team. This role is crucial to ensure that this rebuild is

successfully realized and to the long-term performance of the Responsible Sourcing

team.


What You’ll Do

You’ll leverage your deep expertise across IT professional services categories to co-create and execute innovative sourcing strategies with Category Managers and Business Unit Stakeholders that enable the Firm’s technology function and Optimize's impact, ESG, and risk goals.

You’ll deliver innovative sourcing strategies underpinned by core strategic

sourcing techniques (e.g., Spend Analysis, Clean Sheeting, Total Cost of Ownership

determination, Cost Breakdown Analysis, and Risk Management). Considers and

recommends optimum sourcing approach based on context and desired value outcome

(e.g., comprehensive RFP, RFQ, direct negotiation)

You’ll drive the delivery of innovative and syndicated negotiation strategies for sourcing

events and leverage outstanding negotiation skills that deliver optimum outcomes.

Prepare and syndicate thoughtful and robust Business Award Recommendations that

deliver consensus of approval across stakeholders. You’ll partner with colleagues to

create and follow Standard Operating Procedures that deliver consistent and auditable

sourcing experiences.

You’ll have the opportunity to thought partner and co-create innovative sourcing

solutions with internal clients, optimize collaborators (examples: Category Leaders,

Purchasing, Purchasing Operations, Legal Procurement, Suppliers, etc.) delivering

exceptional sourcing strategies and sourcing experiences. You’ll also build strong

relationships and partner with our regional sourcing managers, so our colleagues receive

a consistent sourcing experience across the firm.


You’ll contribute to the global responsible sourcing vision, strategies, and priorities

including driving forward the sourcing workstream within our ‘Make responsible buying

easy’ transformation. This will include driving the development and delivery of a holistic

and seamless source-to-pay process that supports our ESG goals, and risk principles.


You’ll have the opportunity to drive the development and implementation of world-class

sourcing processes, principles, and KPIs for each category, identify and deploy

technologies that can digitize and automate these sourcing processes, and develop a clear

and sustainable governance model for the sourcing practice.

Skills


7+ years in a professional business environment with at least 5 years of relevant

Technology Sourcing experience required

■ Deep Strategic Sourcing knowledge across multiple standard indirect/ Tech

categories (examples: Technology Professional Services, etc.) that delivers excellent Sourcing Strategies

■ Deep expertise in Sourcing Steps and Processes (examples: Conducting Spend

Analysis, Clean Sheet, Total Cost of Ownership and Cost Breakdown Analysis,

Sourcing Strategy Development, Product/ Services Requirements and features

Mapping, RFP Excellence, Business Case development, and outstanding ability to

Negotiate); knowledge of technology solutions that digitize and automate Sourcing

Processes is highly valued

■ Procurement transformation experience is highly valued

■ Excellent problem-solving, critical thinking, and analytical skills, with the ability to

quickly articulate creative, practical solutions

■ Strong collaboration, communication and interpersonal skills, with the ability to work across functions at all organizational levels

■ Excellent ability to apply experience and knowledge to transformational

improvements, influence others with knowledge and skills, and demonstrate

outstanding change management, project management, and communication skills

■ Experience influencing senior leadership in a consensus-based culture, able to drive

change, meet deadlines, and inspire confidence among senior leadership

■ Excellent prioritization and time management skills, with the ability to manage

competing priorities and ambiguous situations effectively

■ Mastery of Excel and PowerPoint.

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