Service Delivery Lead/Project Management
Carlisle Locality has a 6-month fixed term opportunitywithin either GP Service Delivery Lead or Project Lead role,working across Eden Medical Group & Warwick Square Group Practices.
This opportunity is intended to support the ongoing work ofthe locality to either support & Lead with Practice Management tasks and orspecific Project work to support continuous improvement across the Locality.
The successful candidate will work closely with the PracticeManager & Locality Lead and further colleagues to support operationaland/or project-based priorities. The exact focus of the role can be shapedaround the individuals skills, interests, and development goals.
Main duties of the job
The primary role of the ServiceDelivery Lead (SDL) role is to ensure the effective day to day operation of apractice or practices, ensuring that services are delivered safely andeffectively.
The Project Lead element is todeliver in partnership with other NCPC colleagues programmes of improvement orchange, supporting our ambitions to ensure we deliver high quality care to ourpatients.
Depending on the candidate the JDwill focus on either specific area of this document.
The post holder will work withdelegated responsibility for the agreed non-clinical activity on a practicesite or sites and will work with other Service Delivery Lead within theLocality.
The post holder will work withthe Locality Lead to ensure that staff and patients remain safe and servicesare delivered within delegated budgets and in adherence to agreed standards,policies and procedures.
The post holder will be firstpoint of call for practice staff and will liaise with other colleagues acrossNCPC sites to develop solutions to operational challenges and develop effectiveand efficient services.
The post holder with be givenagreed projects to focus on and deliver, working closely with colleagues acrossNCPC.
The post holder will be expectedto provide cover for other Service Delivery Leads if required within theCarlisle Locality.
About us
Carlisle Primary Care Network (PCN) consists of 3 Practices: Eden Medical Group, Warwick Square Group and Carlisle Central. The Network and Practices are focussed on shaping our services to best meet our patients needs, and work collaboratively to ensure we improve services and build for the future.
We are focussed on providing new and innovative solutions to addressing the healthcare requirements of our patients, now and in the future.
We are passionate in providing our multi-disciplinary teams with support and positive working environments, and strive to ensure we work collaboratively to provide this.
Job responsibilities
Duties and Responsibilities
People and HR
Is responsible for non-clinical line managementof all practice staff informs recruitment plans, performs appraisals,follows disciplinary, grievance, performance management policies, identifiestraining and development needs, carries out local site inductions.
Manage rotas, annual leave and absences toensure adequate staffing levels and reporting resource problems
Implements HR policy
Manage individual and team performance,including annual reviews in line with policies.
Ensure that the staff teams are adequatelytrained and competent in their role
Maintain accurate attendance data and instigateinterventions to manage attendance as appropriate.
Hold regular staff meetings to ensure practice,system and national developments are disseminated and staff can raise issuesand feed back to managers.
To manage any disciplinary, grievance issues inline with NCPC procedures.
Contribute to staff and resource planningactivity.
Monitor staffing and overtime budgets
Provide accurate information to payroll providerto ensure accurate payroll and pension administration.
Development and Improvement
Lead on agreed projects or programmes focussingon improvement or change.
Drive innovation, improvement, modernisation andhigh levels of staff and patient satisfaction.
Work with the Locality Lead to identify ways ofworking across practice sites/in a locality to develop and deliver effectiveand efficient services.
Working alongside the Locality Lead andoperational staff to ensure they have all the necessary tools to achieve highquality outcomes
Involve all staff in continuous serviceimprovement
Finance
Manage and record local expenditure within a delegatedbudget.
Manage petty cash expenditure.
Monitor staffing expenditure within delegatedbudgets.
Monitor and Reconcile NHS income againstactivity using NCPC accounting systems
Ensure claims are prepared accurately and withintime limits.
Provide financial information to supportpreparation of accounts and to aid decision making.
Premises and Equipment
Responsibility for the security, repairs,maintenance and insurance of premises and equipment.
Ensure that premises and equipment comply withcurrent safety and quality regulations, including, but not limited to;the Health and Safety at Work Act, Fire
Regulations, Electricity at Work Regulations,Water Hygiene, Equipment Testing and calibration regulations
Liaise with contractors to ensure access topremises where works are required.
Maintain effective records including evidence oftesting, risk assessments and safe working practices.
Investigate and record accidents and incidents.
Report any incidents or accidents in compliancewith RIDDOR.
Performance and Quality
Ensure that accurate performance data isavailable to aid decision making.
Monitor practice performance against nationaland local targets, including QoF, LIS, Screening and Immunisation programs,Enhances Service standards and prescribing measures.
Monitor patient feedback measures including theFriends and Family test, patient surveys and compliments and complaints.
Manage the local complaints process.
Ensure that significant events are recorded andactions implemented.
Where appropriate share and or elevatecomplaints and significant events.
Liaison with other service providers to ensureeffective care is delivered.
Coordinate patient and stakeholder engagement.
Monitor the effectiveness of patient services,using surveys, friends and family tests as a measure of effectiveness.
Respond to patient complaints, in line with thepractice complaints procedure.
Act as the point of referral for patientqueries.
External Relationships
Ensure effective and timely communication,including being one of the practice contacts for the PCO, PCN and otherpartners organisation.
Internal Relationships
Work with the Locality Lead and practice sitesin a matrix structure to support the development of cross site working tosupport operational delivery.
IT and Digital
Responsibility for computer system, includingmaintenance and updates.
Oversight of third-party apps and communicationtools.
Ensure adherence with national and localinformation governance requirements.
Act as local administrator for clinical system
Person Specification
Qualifications
* Degree level qualification or equivalent experience
Experience
* Experience of leading on programmes of improvement work.
* Extensive experience of supervisory and people management
* Experience of building and maintaining effective working relationships
* Experience of financial monitoring and reporting
* Excellent communication and listening skills
* The ability to manage multiple activities and deadlines
* Experience of recruitment, discipline and grievance management
* Collaborative working
* Experience of leading process and service development
* Experience within a Health or Social care environment
Personal Attributes
* Sound judgement
* The ability to strike a balance between support and robust challenge
* Integrity and high ethical standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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