Description We have a full-time vacancy for a Business Support Assistant whose core focus will be to support our Public Health Nursing, Named Nurse. The Named Nurse for Public Health Nursing provides Safeguarding leadership and advice for Public Health Nursing Service. The role supports and challenges the service to work effectively to safeguard children from neglect and abuse by professionals, volunteers and those in public office who have direct contact or responsibility for children. The Business Support Assistant will deliver the full range of administrative functions to the Named Nurse, and the wider Safeguarding service as required. Duties will involve a range of tasks & responsibilities including; Be a first point of contact for the Named Nurse, providing advice on the Named Nurse role and process, signposting to appropriate services as required. Liaise effectively with internal and external agencies, to share information securely, in order to ensure children and or vulnerable adults are kept safe from risk of harm. Provision of professional, high quality and consistent administrative support in order to respond in a clear, timely and appropriate manner that promotes positive outcomes for children. Assist the Named Nurse with the timely follow up of specific information by chasing agencies (internal and external) for updates, extracting the relevant information and appropriately recording it. Maintain and update databases/trackers to ensure data is accurate and up to date. Collate and present data in a variety of formats and provide basic analysis of statistical information from Health databases for use at training events, meetings and for reports. Arrange, attend and take notes of meetings and support relevant meetings needing a minute taker as required. Be able to manage and prioritise workload effectively to meet statutory and non-statutory deadlines. Provide technical assistance and training to the Named Nurse with IT hardware and software. Attend training events and meetings to provide technical and administrative support. Diary management and book training courses, travel and accommodation when requested. To provide support and cover for other administrative staff and the wider Safeguarding Service as required. Whilst the location/work base for these roles has been specified, our evolving ways of working means that the role may require you to work remotely (e.g. from home/other locations). We work flexibly to most effectively support the people, services and organisations that we support and will discuss this with you during the recruitment process. There will be a requirement to assist with the delivery of business support within our core business hours, Monday – Thursday 08.45 – 17.15 & Fridays 08.45 – 16.45. Applicants should have 4 GCSEs (A-C), or equivalent, including English and Maths and have excellent keyboard skills. Experience of working in an office environment would be an advantage. Comprehensive training will be given and once established in the role, opportunities for career development will be available. You will have good interpersonal and communication skills, with the ability to liaise appropriately with all levels of staff, service users and other agencies. A professional approach, applying discretion and diplomacy is essential. We also require flexibility and the ability to enjoy the challenge of working within a busy team environment, producing good quality, accurate outputs while working to deadlines. This position will be subject to an Enhanced Disclosure and Barring Service check. For an informal discussion or enquiries about this post, please contact Leah Goslin, Business Support Team Leader – leah.goslin@cornwall.gov.uk Telephone: 01872 322222 Please read the role profile for the full details of this role attached below in this advert What you’ll get in return: Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met. Our core employee rewards and benefits include: A competitive salary. A defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions A generous annual leave entitlement with the potential to purchase additional leave. A national award-winning employee health and wellbeing programme Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services. Application Process Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline and you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process. Please include the following in your supporting statement: Q1) Please tell us about your experience of working within an administrative/business support role. Q2) The successful applicant will be responsible for managing the diary of the Named Nurse. Please share your experience of diary management. Q3) The post holder will be required to administer and minute formal meetings. Please give us a detailed example of when you have arranged and minuted a meeting. Q4) This is a demanding role with an expectation to deliver good quality, clear and accurate outputs whilst working to tight deadlines. Can you provide an example of where you have fulfilled this requirement? Q5) The post holder will be required to maintain good quality records and filing systems, both electronic & paper based. Please detail your experience in this area and provide an example of how you carry this out. Q6) Please list which Windows based applications you are able to use confidently. Q7) Do you have 4 GCSEs (A-C), or equivalent, including English and Maths, please list? Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application. Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle. Additional Information: Please note, we are unable to offer sponsorship for this role The full role profile is attached here We recommend saving a copy of this to refer to if you are invited to an interview.