Overview
As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.
Hours
You will work an average of 37 hours per week and this will include working night shifts, evenings, weekends and Bank/Public holidays (these days are added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary for each Establishment and can be discussed at interview. For an example of the shift times that you could be working please visit our website.
Salary and Benefits
Salary: £35,483 (included in 37-hour week figure with a 20% unsocial hours allowance)
* Annual leave: 25 days on appointment, increasing to 30 days after 10 years’ service (pro-rata basis)
* 9 days bank, public and privilege holidays
* Access to a paid Level 2 apprenticeship in customer service
* Access to the Civil Service pension scheme
* Season ticket loans, retail discounts, Employee Assistance Programme and Cycle to Work scheme
Responsibilities, activities and duties
* Gate/portal duties: ensure secure entry/exit of staff, visitors, vehicles; carry out searches; issue and collect staff keys/radios
* Control room: operate the establishment radio system and monitor CCTV; report suspicious activities
* Visits: book visits; identify and process visitors on arrival; escort them if required
* Censors/correspondence: monitor/log mail and report illicit or contraband items; preserve evidence
* Night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for
* Reception: support tasks in reception; photograph prisoners; collate documentation for the property process; search/x-ray incoming prisoner property and parcels; receive items and check seals
* Prisoner supervision: supervise prisoners; assist with clothing/property exchange and free flow movement
* Food delivery: food trolley delivery and collection (may involve an electric tug vehicle)
* Driving duties: transport prisoners and escorts; collect mail
* Phone calls: monitor PIN system; maintain log of PIN Phone requests; complete relevant paperwork and verify solicitor numbers
* Procedures and protocol: understand and conform to national/local policies; respond to emergencies and incidents
Interviews and Selection
At the interview we will assess you against the following Success Profile behaviours: Communicating and Influencing; Managing a Quality Service. The interview will be blended, consisting of behaviours and experience.
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (where specified in Wales) Welsh.
Additional Information
For more information please visit our website: www.prisonsupportroles.co.uk
Job offers: ‘merit’ vacancy. If you are successful at the interview you will be added to a merit list based on your score. When all applicants have completed the assessment, the prison will make offers to those with the highest scores first when positions become available. You can stay on the merit list for 12 months. After this, you’ll need to apply again.
Allowance Details: In addition you will receive 20% unsocial working allowance. This has been included in the salary figures quoted.
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