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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants — delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
* Providing excellent customer service by assisting customers with various transactions within the store
* Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
* Assisting with customer queries using good product knowledge, including allergies and dietary requirements
* Working with your team to maintain cleanliness and store upkeep
* Performing tasks on the shopfloor and other areas as needed, including stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service — an excellent opportunity to gain new skills and experience
Who we are looking for
* A passion for delivering a great customer experience with a friendly smile
* Experience in a customer-facing role and an interest in hospitality
* Ability to work well within a team, build relationships, and enjoy celebrating success
* Punctuality, professional appearance, and a proactive, hardworking attitude
* Eagerness to learn new skills and gain experience
* Ability to thrive in a busy, fast-paced environment
* Ability to demonstrate our values — being one team, continuous improvement, positivity, passion for gardens, and customer focus
What we offer
* Generous annual leave entitlement with flexible holiday options
* Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
* Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice
* Support from Retail Trust — confidential support, virtual GP, free counselling, and retail rewards
* Development opportunities through Dobbies Academy and eLearning platforms
* A thriving, passionate, diverse team committed to customer satisfaction
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We celebrate gardening and plant enthusiasm through our own brands, concessions, and services, promoting garden living all year round.
Many stores feature a restaurant or coffee shop offering a relaxed environment for refreshments and meals. We host events and community experiences, and support a national charity partner, encouraging team and customer participation.
We are dedicated to being a great place to work, fostering a supportive environment where colleagues can be their best selves, share successes, and work together to serve our customers.
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