YOU MUST LIVE WITHIN A COMMUTABLE DISTANCE AND HAVE ACCESS TO YOUR OWN CAR.
2–4 years’ experience in eCommerce, digital marketing, or agency account management
We’re looking for an eCommerce Account Manager to help deliver outstanding work across digital platforms, marketplaces, and performance-led campaigns. You’ll be confident managing multiple projects and clients, collaborating closely with our in-house teams to keep things on track and driving results.
Client service You’ll be the day-to-day lead across eCommerce accounts – keeping clients informed, projects moving, and performance front and centre.
Manage eCommerce projects from brief through to delivery, ensuring deadlines and budgets are met
Understand the full digital customer journey – from product pages to checkout and beyond
Brief creative and content teams for product listings, landing pages, or campaign asset
Coordinate creative, studio and media teams to deliver standout work across digital platforms
Confidently manage and update content across platforms like Shopify and WooCommerce
Support campaign delivery across paid media and marketplaces, working alongside our Digital team
Use performance data and insights (conversion rates, AOV, ROI) to inform decisions and client comms
Help maintain a clear and consistent brand tone of voice across all digital touchpoints
Internal collaboration You’ll work closely with our creative, media, and development teams to keep things running smoothly and spot ways we can work smarter.
Flag any issues early and help find practical solutions
Confident learning and working across new CMS and eCommerce tools depending on client needs
Understand how eCommerce campaigns tie into wider brand goals and performance metrics
Stay curious about digital trends, customer behaviour, and market shifts
Help translate client goals into clear briefs and realistic plans
Apply your knowledge of conversion drivers and sales performance to recommend data-led improvements
Spot patterns in sales data or user behaviour to improve performance
Suggest optimisations, new platform features, or content improvements
Look for ways to add value – whether it’s a new idea, platform tweak, or sales insight
Be commercially aware – recognising growth opportunities or service gaps
2–4 years’ experience in eCommerce, digital marketing, or agency account management
~ Understands performance metrics like conversion rate, ROAS, and AOV
~ Experienced in working with or alongside paid media and digital campaigns
~ Comfortable leading client calls, presenting performance updates, and managing expectations
~ Able to troubleshoot eCommerce issues and find practical, scalable solutions
~ Experience briefing creative or content teams for eCommerce campaigns and product listings
~ Adaptable to new CMS or eCommerce platforms and tools as needed
~ Happy in a hybrid role with a small team where everyone mucks in
Experience with Google Analytics, CRM systems, or email marketing
International eCommerce or multi-market experience
Awareness of SEO best practices for product content
From flexible start times and duvet days to surprise fun breaks, wellness challenges and quarterly socials, we’re always finding ways to make the everyday better.