We're hiring a Fraud Monitoring Analyst to join our Operations team and play a key role in the detection and investigation of fraudulent activity across our marketplace payments platform.
This role is focused on post-transaction monitoring and behavioural analysis. You'll review alerts, investigate merchant activity, and external fraud notifications to identify suspicious patterns and reduce fraud exposure and mitigate financial crime. If you enjoy digging into data, thinking like an investigator, and working in a fast-moving payments environment, we'd love to hear from you.
What you'll do
* Monitor transaction activity and merchant behaviour using internal dashboards and fraud tools, reviewing alerts from rules, behavioural triggers, and risk indicators
* Investigate sub-merchants and accounts within a PayFac structure, analysing flows, volumes, velocity, and behaviour over time to assess fraud or scheme risk
* Act on fraud and chargeback notifications from acquiring banks and payment networks — investigate root cause and manage exposure
* Take appropriate risk mitigation actions including account restrictions, transaction blocks, payout holds, and escalations
* Maintain clear, audit-ready documentation of investigations and contribute to fraud reporting and trend analysis
* Support optimisation of fraud detection rules and contribute to playbooks, procedures, and escalation frameworks
What we're looking for
* Experience in fraud monitoring, transaction monitoring, or financial crime within payments, PSPs, or acquiring environments
* Strong understanding of card payments, chargebacks, and fraud typologies
* Experience investigating patterns of activity over time, not just single transactions
* Familiarity with fraud tools such as Fraud.net, Sift, or Riskified
* Strong analytical and investigative skills with excellent attention to detail
Nice to have
* Experience in a PayFac, marketplace, or platform payments model
* Understanding of merchant risk and platform abuse
* Exposure to Visa/Mastercard scheme monitoring programmes
* Experience with Power BI or SQL for reporting
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