Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team, youll join the leading provider of metering services and data collection in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters. Our meter engineers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. We leverage our industry expertise and data insight capabilities to create solutions that fit the needs of our customers. What will you be doing? As In-Day Operations Manager, youll lead and develop a high-performing back office support team, championing operational excellence and embedding continuous improvement across every process. You'll collaborate with planning and performance teams to ensure service level agreements are met and our teams are fully equipped to deliverevery single day. Your key responsibilities include: Leading and motivating the back office support team to drive field performance and reduce cost of loss Reporting against key performance indicators and service targets Reviewing operational processes to identify opportunities for efficiency and innovation Making proactive, evidence-based decisions to improve delivery Collaborating with internal teams and external stakeholders to enhance operational readiness Ensuring compliance with all company policies, regulatory standards, and safety procedures Coaching and developing your team to exceed expectations in engagement and performance To ensure the Commissioning Helpdesk is operating efficiently and managed in line with detailed KPIs To ensure all industry SLA's are met in relation to data capture What youll bring This is fixed role (18-months contract) based in Bootle. Youll bring leadership, energy and experience to the table. Were looking for someone who is: A creative and ambitious people leader with a hands-on approach to change Experienced in contact centre or scheduling environments, ideally in the utilities sector Skilled at motivating teams and embedding a performance-first culture Analytical, proactive, and confident in making decisions backed by data Excellent at building relationships across teams and stakeholders Knowledgeable in compliance standards and risk mitigation strategies Whats in it for you? We offer a broad range of benefits designed to support your life in and out of work: Matched or contributory pension scheme Online GP service available 365 days a year Employee assistance programme and wellbeing support Access to thousands of retail discounts via My Rewards portal Cycle to work and salary finance schemes Enhanced leave policies for maternity, paternity and adoption Reward and recognition programme 25 days annual leave plus bank holidays About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. MGroupE LI-DA1 INDREG .