Job Description:
Main Purpose of the role:
To control and coordinate all workshop activities within our client's busy accident repair centres day-to-day operation. Responsible for managing workflow, allocating repair tasks efficiently according to an individuals evidenced compliant competence in date achievements, monitoring productivity and quality, and ensuring all repairs are completed in line with manufacturer methods, company standards, and planned repair schedules. The role ensures maximum efficiency, high-quality output, and compliance with all health, safety, and industry regulations.
Main Tasks
* Oversee and coordinate all workshop repair processes, maintaining full visibility of each jobs progress from strip-down to final quality control.
* Allocate work to technicians based on skill set, experience, workload, and job priority to ensure efficient throughput and productivity.
* Lead and participate in daily production meetings, reviewing job status, addressing delays, and reporting issues to the General Manager where necessary.
* Monitor repair quality to ensure all work is carried out in line with manufacturer repair methods, BS10125:2022 standards, and internal quality procedures.
* Ensure all repair documentation, job cards, and digital management systems are updated accurately and in a timely manner.
* Identify and resolve workflow, technical, or resource issues quickly to prevent delays and maintain operational efficiency.
* Liaise closely with the VDA and Customer Service teams to ensure parts availability, accurate repair planning, and clear communication on job progress.
* Maintain workshop discipline, productivity levels, and professional standards across all production staff.
* Ensure apprentices are working in their correct area and level of expected learning under the supervision of their qualified Mentor/Supervisor.
* Ensure all workshop tools, equipment, and machinery are maintained in good working order and compliant with safety requirements.
* Oversee housekeeping standards, waste disposal, environmental compliance, and safe working practices across the site.
* Take responsibility for maintaining a safe, secure, and well-organised working environment in accordance with Health & Safety legislation and company policies.
* Support the development and training of workshop staff, promoting continuous improvement and technical excellence.
Other duties
Due to the size and complexity of the establishment, you will undertake any other reasonable tasks or duties that are deemed to be within your capability, as directed by a senior manager of the group with whom you have a reporting relationship.
Pay and benefits:
Salary will be discussed during the interview and will depend on experience and qualifications. The role includes site bonus opportunities.
A minimum of 3 years experience in vehicle accident repairs is preferred.
Hours are 8am 5pm Monday Friday, 30-minute lunch break.
* Competitive salary plus team bonus.
* 30 days holiday including public holidays, plus additional days with service.
* Pension contributions.
* Recommend a friend technician bonus incentive.
* Long service awards.
* Colleague recognition scheme.
* Health cash plan: claim back medical costs.
* Rewards platform: high street discounts.
* Cycle to work scheme.
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