Do you believe in great customer service? Would you be described as a good team player?
Benefits
Joining our department comes with many benefits, including:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
* Flexible working options where we encourage a great work-life balance.
Working at DVSA
* Driver and Vehicle Standards Agency - Department for Transport Careers
Reporting to the Deployment Manager you will manage Driving Examiner resources, ensuring that Examiners are available to meet the driving test demand across the country.
You will take action when absences are reported and be responsible for the deployment of examiners at short notice. You will also be accountable for actioning any requests for travel and hire cars that come into the office. You will be using your excellent communication skills daily - be it over the telephone or email to ensure that DVSA can give the best customer service possible.
This is a varied and very interesting role which is always busy so if you have a proven ability to be flexible and deliver to tight deadlines, we would welcome your application.
Responsibilities
Responsibilities include, but are not limited to:
* Deploying examiners to meet demand, whilst ensuring test availability across all categories in all areas.
* Taking action to cover examiners absences where required.
* Maintaining accurate examiner, and test centre data on our internal systems, ensuring the accurate generation of programmes for all digital channels.
* Efficient use of Resources.
* Applying sound judgement when considering whether to cover or cancel if not short notice.
* Implementing all changes/updates in a timely manner.
* Ensuring availability of all non-standard test types in accordance with their targets.
* Programming notes and written responses are concise and relevant.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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