Claims Handler Your new company Hays are working with a business in North Wolverhampton who are looking for a Claims Handler on a permanent basis. Your role will be to manage insurance claims efficiently and professionally, ensuring compliance with service level agreements and delivering a positive customer experience throughout the claims process. You will need to be ambitious and hungry to succeed. Your new role As a Claims Handler your role will be to : Handle insurance claims in line with contractual SLAs. Manage a set number of claims daily and respond to customer calls promptly. Maintain a high volume of call handling. Liaise with policyholders and insurers to validate claims and identify potential fraud. Source and validate replacement goods using digital tools and procurement networks. Coordinate inspections, image collection, and room measurements within SLA. Arrange delivery and installation of replacement goods within contractual timeframes. Ensure all communications (emails, notes, letters) meet company standards. Follow FCA complaint procedures and escalate appropriately. Achieve monthly performance targets. What you'll need to succeed Background in retail or customer service. Call centre or telephone handling experience. Target-driven and able to manage multiple tasks. Strong team player with a proactive attitude. Desirable: Experience in insurance or claims handling. Familiarity with fraud indicators and validation processes. What you'll get in return Competitive Salary– aligned with industry standards and experience level. Performance-Based Bonus– monthly or quarterly incentives linked to KPIs. Holiday Allowance – 25 days annual leave plus bank holidays. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4722782