Senior IT Support Analyst -
Highly Regulated Engineering Environment
Type: Full-time, Permanent
Clearance: Must be eligible for SC Clearance
Driving Licence: Full UK licence required
Are you an experienced Senior IT Support professional looking to step into a role where your technical expertise truly matters?
We're supporting a leading organisation in a highly regulated engineering sector that is seeking a skilled Senior IT Support Analyst to join their team.
This position offers the chance to work with cutting‑edge technologies, contribute to critical IT operations, and influence the stability and security of enterprise‑level systems.
The Role
As a Senior IT Support Analyst, you will:
Provide advanced support across hardware, software, networking, and security issues
Administer Windows Server (Apply online only)), Active Directory, Entra ID, and RBAC
Manage PAM solutions and maintain secure access controls
Support and administer Microsoft 365, including Purview, Exchange Online, and Teams
Work with VMware vSphere and Horizon VDI environments
Ensure effective patching, maintenance, and compliance across systems
Assist with backup and disaster recovery processes
Support endpoint security and patching tools
Provide network troubleshooting assistance
Lead or participate in IT projects
Maintain clear, accurate documentation
Occasionally provide out-of-hours support when required
What You'll Bring
Essential Skills & Experience
Strong experience in 2nd line or senior IT support roles within enterprise environments
Deep understanding of Windows Server, Active Directory, and Microsoft 365
Good knowledge of networking fundamentals: TCP/IP, DNS, DHCP
Hands-on experience with VMware virtualisation
Knowledge of backup and recovery processes
Awareness of security and compliance frameworks such as:
ISO 27001
Cyber Essentials Plus
CAF 2.0
Excellent troubleshooting and analytical skills
Experience supporting Autodesk software (desirable)
UK national (required to meet SC clearance criteria)
Full UK driving licence
Desirable Skills
Exposure to hybrid cloud environments (Azure/AWS)
Experience with Nutanix AHV, Hyper‑V, or Azure-based hypervisors
Experience with endpoint management tools (e.g., Intune)
Knowledge of disaster recovery planning and testing
SAP S/4HANA exposure
To find out more about Computer Futures please visit
Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 8 Bishopsgate, London, EC2N 4BQ, United Kingdom | Partnership Number | OC(phone number removed) England and Wales