Overview
Map, document and maintain accurate records of all Technical Ops owned processes. Ensuring all documentation is well maintained with new and revised processes. We are seeking a highly motivated Technical Operations Analyst to support our underwriting support team. This role will focus on identifying opportunities for process improvement, documenting existing and to-be processes and working with key stakeholders to deliver practical solutions.
Responsibilities
* Review existing workflows to identify inefficiencies, inconsistencies, control gaps or opportunities for automation.
* Propose and implement process improvements that enhance accuracy, efficiency and compliance.
* Collaborate with underwriters, operations teams, and outsource partners to validate processes and embed improvements.
* Support governance and control activity by ensuring documented processes are aligned with regulatory and internal standards.
* Produce clear guidance documents and training material for use across Operations.
* Collaborate with the underwriting support team by identifying opportunities for process improvement, documenting existing and to-be processes, and delivering practical solutions with key stakeholders.
Qualifications
* Proven experience in process mapping, documentation, and improvements within a financial services role (insurance and London Market experience are desirable).
* Strong analytical and problem-solving skills, with the ability to assess complex processes and recommend practical solutions.
* Excellent stakeholder engagement and communication skills, both written and verbal.
* Familiarity with operational controls, governance and outsourcing oversight.
* Strong attention to detail and ability to deliver high-quality documentation.
Personal attributes
* Pragmatic and delivery-focused, with the ability to produce clear outputs in a defined timeframe.
* Comfortable working independently to deliver the objective of a task whilst regularly engaging with stakeholders.
* Adaptable, with the ability to quickly understand new processes and business structures.
* Clear communicator with the ability to adapt style based on audience.
* Collaborative and able to build strong working relationships.
* Comfortable working in a fast-paced, demanding environment.
Working arrangements
Pro operates a flexible hybrid working policy and this role would be based working at home and weekly in our London office.
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