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One Stop - Customer Service Assistant, Bicester
Client: One Stop
Location: Bicester, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
42ecb25d0dfe
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
One Stop • Bicester • Apply by 31-May-2025
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As customer service is at the heart of our business, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will help ensure the store remains a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural and great service.
* Encouraging customer feedback through surveys.
* Working across all store areas, including online, tills, replenishment, vending, and stock routines.
* Practicing safety in all tasks based on training.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and contributing to profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out accurately for proper payment.
* Following security procedures and wearing safety equipment.
* Following the "think 25" policy when serving age-restricted products.
* Responding promptly to assistance calls or interventions at self-checkouts.
* Keeping the store clean, tidy, and organized.
* Potentially running shifts in the absence of supervisors.
* Following all training for safety and legal compliance.
* If applicable, operating the Post Office, including passing background checks. Failure to pass checks will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the center of everything we do
* We treat each other with respect
* We work as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily from 7am to 10pm, offering a wide range of products and services, including Post Office, cash machines, and vending solutions. As a subsidiary of Tesco, we maintain a distinct identity with support from our distribution centers in Brownhills, Nursling, and Wakefield.
Note
We only recruit individuals who are above the school leaver’s age. Please check the age requirements for your country.
Colleague Benefits
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including deals for colleagues and family
* 20% off insurance at Tesco Bank
* Discounted eye care through Vision Express
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted cash plans through Simply Health
* Exclusive discounts with various retailers and services
* Save as you earn scheme
* WeCare support services, including online GP, mental health, and fitness programs
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options
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