Job Title: Customer Service Representative
Location:
Watson Marlow - Cardrew Industrial Estate
Location Type:
On-Site
Website:
https://www.wmfts.com/en/
Group:
https://www.spiraxgroup.com/
Company Overview:
Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multinational industrial engineering group specializing in steam control, electric thermal solutions, peristaltic pumping, and related fluid technologies.
Joining us means becoming part of a supportive team, engaging in challenging work, and experiencing growth opportunities. Visit our website to learn more.
Job Summary:
We are seeking a motivated Customer Service Representative to join our dynamic team.
Key Responsibilities:
1. Role Purpose: Manage customer orders, communications, and requirements efficiently; liaise with operational areas; support the Team Leader/Client Services Manager to ensure excellent customer service.
2. Main Duties: Maintain positive relationships, complete documentation and admin tasks accurately, update ERP system [AX], report EHS issues, support ‘5S’ activities, develop SOPs, participate in team meetings.
3. Personal Attributes: Be a supportive team member, assist new members, maintain high accuracy and timeliness.
Skills and Experience:
1. Experience: Previous customer service experience (essential); Lean manufacturing, export documentation, continuous improvement tools (desirable).
2. Attributes: Resilient, effective communicator, motivated, solutions-focused.
3. Qualifications: GCSE Maths and English, IT skills (Excel, Word).
Benefits:
* Competitive salary, flexible working, generous holiday, paid volunteering leave, private healthcare, retirement plan, life assurance, inclusion initiatives.
Inclusion and Diversity:
We promote an inclusive culture supporting flexible working and accommodating diverse needs, including gender-neutral parental leave, caregiver leave, support for pregnancy loss or domestic abuse, menopause-friendly policies, and more. Learn more at spiraxgroup.com/inclusion. We are a Disability Confident Employer and encourage candidates from all backgrounds to apply. Accommodations available upon request.
Our Values:
We are committed to innovation, inclusion, and creating sustainable value. Our technologies support industries worldwide, contributing to daily life products. We aim to foster an equitable environment where everyone can thrive and make a difference.
#J-18808-Ljbffr