Overview
EG Group are moving into a brand-new, state-of-the-art office. We are seeking a Front of House & Facilities Manager to lead the relocation and ensure day-one operational readiness, then transition to business-as-usual (BAU) management of facilities and front-of-house services.
The role involves working closely with contractors, designers, and internal stakeholders during design, fit-out, commissioning, and subsequent operation of the new premises. You will supervise front-of-house operations, procure and manage FM service providers, develop operational procedures and SLAs, coordinate building systems commissioning, and oversee health & safety compliance.
Responsibilities
* Oversee front-of-house operations, including reception, visitor management, and meeting room coordination to ensure a professional and efficient experience for staff, clients, and visitors.
* Act as liaison between contractors, designers, and internal stakeholders during design, fit-out, and commissioning of the new premises.
* Procure and manage FM service providers (cleaning, security, maintenance, waste, catering).
* Develop operational procedures, workflows, and service level agreements (SLAs).
* Coordinate commissioning and testing of building systems (HVAC, electrical, fire safety, lifts, security).
* Oversee day-to-day operations of the building, including maintenance, security, cleaning, and health & safety compliance.
* Conduct regular inspections, audits, and risk assessments.
* Monitor budgets, control costs, and identify efficiency improvements.
* Lead sustainability initiatives and drive continuous improvement in FM services.
Relocation & Move-In
* Liaise with contractors and stakeholders; oversee fit-out, commissioning, and office moves.
* Manage FM service providers and ensure systems, procedures, and staff training are in place.
BAU Facilities Management
* Oversee building operations, maintenance, security, cleaning, and compliance.
* Manage suppliers, budgets, audits, and drive efficiency and sustainability improvements.
BAU Front-of-House
* Manage reception, visitor services, and meeting rooms.
* Supervise staff, maintain high standards, and support events and internal logistics.
Qualifications
* Proven experience in facilities and/or front-of-house management.
* Knowledge of building systems, maintenance, and H&S regulations.
* Exceptional leadership, organisation, and customer service skills.
* Proactive, adaptable, and committed to high standards.
* Bonus: IOSH, NEBOSH, or FM qualifications.
Benefits
* Performance Based Bonus Scheme
* Flexible working hours (8am - 10am start, 8-hour day)
* Access to Apprenticeships and accredited qualifications
* Career development and progression opportunities within a global organization.
* ASDA Discount Card - 15% off all ASDA stores
* Free Secure Car Parking
* Waterside Café - freshly prepared meals at affordable prices
* Dress Down Fridays
* Prayer and Ablution Facilities
* Work Anniversary Rewards
* Free Eye Test
About EG Group: EG Group is a leading global convenience retailer operating brands across fuel, foodservice, and grocery retail. With a presence in multiple countries, we focus on delivering value to customers, partners, and stakeholders through efficient operations and strategic growth.
Please note: the successful applicant will be subject to a DBS check which will be funded by EG Group.
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