Your newpany
A fantastic opportunity has arisen for a dedicated and people‑focused Local Housing Manager to join a Retirement Living service, supporting older residents to live independently, safely and confidently in their homes. This is a varied, customer‑facing role at the heart of scheme life,bining housing management,munity engagement and operational responsibility.
You will be the key point of contact for residents, colleagues and the localmunity, ensuring the scheme is well‑managed, weing andpliant with all relevant standards. No two days are the same, and the role offers the chance to make a meaningful difference to the wellbeing and independence of older people.
Your new role
As a Local Housing Manager, you will oversee all aspects of scheme operations, ensuring a high‑quality housing and support service. Your responsibilities will include:Property &pliance
1. Identifying repairs, raising work orders and managing contractors on site.
2. Supporting planned maintenance projects with internal teams.
3. Procuring and managing local services such as gardening, cleaning and window cleaning.
4. Managing void properties efficiently, ensuring they are lettable and allocated promptly.
5. Ensuringmunal areas are safe, weing and well‑maintained.
6. Providing short‑term “buddy cover” for nearby schemes when required.
7. Managing permission and alteration requests in line with policy.
8. Supporting leasehold sales processes where applicable, including viewings and purchaser queries.
Performance & Administration
9. Assisting with annual budget setting and monitoring monthly and year‑end accounts.
10. Managing rent accounts, issuing statements and taking early action to prevent arrears.
11. Meeting targets for void turnaround, allocations and waiting list management.
12. Processing and varying repair orders to ensure timely contractor payments.
13. Maintaining accurate, GDPRpliant records across all systems.
14. Participating in quality assessments such as Housing Quality Standards and Quest.
Residents &munity
15. Creating a vibrant, active scheme by organising events and activities to reduce social isolation.
16. Encouraging use ofmunal spaces and involving local groups and organisations.
17. Building strong relationships with residents, ensuring their views shape scheme life.
18. Facilitating resident meetings, feedback sessions and discussions on local issues.
19. Promoting partnership working withmunity organisations and local services.
20. Supporting residents with tenancy sustainment, wellbeing and independent living.
What you'll need to succeed
21. Experience in housing management, supported housing or a similar customer‑facing role.
22. Strong organisational skills and the ability to manage a varied workload.
23. Excellentmunication and distinguishabilities abilities.
24. Confidence in managing budgets, rent accounts andpliance tasks.
25. A proactive,munity‑minded approach with a genuinemitment to resident wellbeing.
26. Understanding of safeguarding, health & safety, equality, diversity and GDPR responsibilities.
27. Ability to work independently while contributing positively to a wider team.
What you'll get in return
28. A rewarding role supporting older people to live independently and thrive.
29. A varied, people‑centred position with real autonomy and responsibility.
30. Opportunities to shape a vibrantmunity environment.
31. Supportive management and a values‑driven organisational culture.