Overview
The Export Sales Administrator supports international sales operations by coordinating orders, ensuring export compliance, handling documentation, and providing customer service to overseas clients. This role acts as a key link between customers, logistics, finance, and the sales team to ensure smooth export processes.
Key Responsibilities
Order Processing
* Receive, review, and process international customer purchase orders.
* Coordinate with production and warehouse teams to ensure product availability and timely dispatch.
Export Documentation
* Prepare and manage all export documents such as invoices, packing lists, COO, BL/AWB, LC documentation, etc.
* Ensure compliance with customs regulations and country-specific requirements.
Customer Support
* Communicate with international clients regarding order status, shipment schedules, and product inquiries.
* Resolve customer issues professionally and efficiently.
Logistics Coordination
* Liaise with freight forwarders, shipping companies, and transport partners.
* Track shipments and update stakeholders.
Sales Support
* Assist the export sales team with quotations, pricing, and sales reports.
* Maintain sales records and prepare monthly/quarterly performance summaries.
Compliance & Regulations
* Ensure adherence to export laws, trade compliance, and company policies.
* Maintain accurate documentation for audits and inspections.
Internal Coordination
* Work closely with finance for payment follow-ups, LC handling, and invoice clearance.
* Coordinate with quality and production teams regarding customer specifications and complaints.
Skills & Qualifications
* Strong knowledge of export documentation and shipping procedures
* Good communication skills (written & verbal)
* Proficiency in MS Office (Excel, Word, ERP systems preferred)
* Ability to multitask and work under time pressure
* Attention to detail and strong organizational skills
* Basic understanding of international trade terms (INCOTERMS)
Experience
* 1–3 years in export administration, logistics, international sales support, or a similar role.
#J-18808-Ljbffr