Customer CoOrdinator
Job Description
At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7.
Reporting into the Contract Support Manager you will provide administrative support, fault coordination and engineering tasking. You will ensure documentation tracking and databases are maintained in accordance with contractual agreements.
What you’ll do:
* To ensure fault records are accurately maintained to time and plan
* To ensure all work is processed within the processes and procedures in place for the contact requirements
* To ensure all engineer tasking is achieved within time and to planed requirements for the contract and customer expectations
* To be the first point of contact for all customer enquiries, support, and fault calls
* To support the overall operational business, deliver excellent customer service, fault support and administrative support as required
* Ad-hoc project support, as requested
Who you are:
This would be an ideal role for an organised and enthusiastic administrator who is comfortable working under their own initiative. Communication across all levels is required from this role, so an ability to communicate confidently and professionally is required.
Key Requirements:
* Experience of data management and information transfer requiring accuracy and attention to detail
* Excellent communication skills
* Strong Microsoft Office experience
* Previous experience of Oracle
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
* 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
* Company pension scheme
* A range of family friendly policies
* Occupational health support and wellbeing Portal
* Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Learn more about Telent:
We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Hybrid = #LI-Hybrid
#TJ-HYBRID
About Us
About Telent
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
Brilliance brought together.
We are guided by our values and behaviours:
Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussed