Overview & Purpose:
We are seeking a detail-oriented and proactive Fraud Analyst to join our team. The Fraud Analyst will play a critical role in detecting, investigating, and preventing fraudulent activities to protect our customers and the integrity of our operations. The ideal candidate has experience in fraud detection within the iGaming industry, excellent analytical skills, and a proactive approach to mitigating risks.
Key Responsibilities:
1. Monitor player accounts and transactions to identify potentially fraudulent activities, such as bonus abuse, chargebacks, collusion, and account takeover.
2. Conduct detailed investigations of suspected fraud cases and prepare comprehensive reports with findings and recommendations.
3. Analyze player behaviour and flag unusual patterns for investigation.
4. Maintain accurate and up-to-date records of all fraud cases in the case management system.
5. Evaluate new and existing players to assess risk levels, verifying identity and financial information when necessary.
6. Work with compliance and customer support teams to handle disputes related to fraud or suspicious activity.
Policy Adherence:
1. Ensure compliance with applicable regulations, including [specific jurisdictional laws, e.g., UKGC, MGA, etc.].
2. Assist in the development, review, and implementation of Fraud policies and procedures.
3. Evaluate and assess changes to products, channels, and processes from a client fraud prevention perspective.
4. Review relevant internal controls, standards, and operating procedures and the practical application within fraud operations aligned to regulatory requirements, ensuring these are updated in line with changes to regulations.
5. Work closely with internal teams, including Payments, Customer Intelligence/Anti-Money Laundering (AML), and Customer Support, to address and resolve fraud-related issues.
6. Provide guidance and support to staff on Fraud and KYC processes when required.
Reporting:
1. Create regular reports on fraud trends, KPIs, and mitigation strategies for senior management.
2. Prepare Suspicious Activity Reports (SARs) and submit them to the appropriate authorities within prescribed timeframes.
3. Maintain accurate records of all investigations, findings, and actions taken.
This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.
Additional Skills & Qualifications:
* Team player: Collaborative mindset, with experience working with cross-functional teams (e.g., product, marketing, and compliance teams).
* Proven planning and organisational skills.
* Strong analytical and problem-solving skills with a keen eye for detail.
* Excellent communication skills, both written and verbal.
* Proactive and adaptable, able to work in a fast-paced, high-pressure environment.
* Understanding of iGaming fraud trends, tools, and mitigation strategies.
* Fraud/Risk/AML/Compliance related qualification.
* iGaming experience.
Person Specification:
* The ideal candidate will be a self-motivated, energetic individual.
* Requires a target-driven individual.
* Effective and well-developed communication skills are a prerequisite for the role, both written and verbal.
* Innovation and ability to think “outside the box”.
* Strong work ethic.
* Ability to thrive in a fast-paced environment and value attention to detail.
Reporting:
* Managerially accountable to: Reporting to the Fraud and Risk Team Lead overseen by the Head of Fraud & Risk/MLRO.
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