Responsibilities Provide an excellent housing and estate management service, working closely with colleagues in Allocations, Income and Anti-Social Behaviour, to help create sustainable neighbourhoods across the area. Take a proactive approach to housing management by carrying out regular tenancy visits and inspections of properties to effectively manage our stock and prevent tenancy fraud and abandonment. Provide a timely and robust response to anti-social behaviour, and other tenancy breaches, through effective case management and multi-agency action planning. Manage the allocations of accommodation, including pre-termination visits, property viewings, sign ups and introductory tenancy visits. Carry out regular estate inspections, identify works and improvements, and jointly develop local plans with the involvement of the community to drive up standards across our neighbourhoods. Investigate and respond in a timely manner to complaints from a range of customers and stakeholders. Provide housing advice, guidance, and information to our customers. Where necessary, to assist in taking legal action to enforce the conditions of the tenancy and represent in court as required. Develop and maintain working relationships with other services and support organisations both within the organisation and the community to ensure best advice is provided at all times. Work autonomously, and in a flexible way, to reflect the 'reactive' nature of ...