Overview
Join Superdrug Head Office- Make a Real Difference Every Day!
Location:
East Croydon area
Hours: 37.5 hours per week, 9.00am - 5.30pm. Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our office close to East Croydon Station.
Salary: Competitive
What you'll do
* This is a pivotal role at the heart of the Estates team, acting as a bridge between property management, master data, compliance, and finance. Manage the high volume of queries in the property admin inbox, ensuring prompt and thorough responses, and support the supplier change process for landlord rents and service charges.
* Oversee the sub-let portfolio, manage tenant changes, and ensure the Horizon database is up to date.
* In master data, assist with the accurate setup and maintenance of property and supplier data across multiple systems (including Horizon, Oracle, and Retek), supporting Superdrug, Savers and Three.
* Drive GNFR (Goods Not For Retail) compliance, support tenant recharges, and ensure that costs such as service charges, repairs, maintenance, and insurance are recharged to tenants in line with lease terms.
* Handle daily property admin tasks: monitor the inbox, respond to and follow up on queries to completion, and manage landlord supplier changes with documentation and supplier setup for payment.
* Process rent and service charge reconciliations in collaboration with finance and support payment runs.
* Maintain data integrity across Horizon, Oracle, and Retek; update property and supplier records as needed.
* Support the property change note process (Blues) and ensure timely, accurate processing.
* Liaise with landlord, managing agents, internal teams, and external suppliers to resolve queries; produce and manage rent reports and ensure invoices are processed and authorised for payment.
* Provide day-to-day and project administrative support to the property management and property administration teams.
What you’ll need
* Experience with property management databases (ideally Horizon or similar) and large ERP systems (Oracle, Retek, etc.).
* Background in property administration or property accounts, with hands-on experience with accounts payable, credit control, and reconciliations.
* Knowledge of commercial property management.
* Strong IT skills (Microsoft Outlook, Teams, Excel, PowerPoint, Word) and experience with online/internal databases.
* Ability to build strong relationships, influence, and communicate cross-functionally at all levels.
* Experience in multi-site retail businesses and centralized finance/shared service environments is advantageous.
* Ability to understand the "big picture" while maintaining attention to detail.
Key responsibilities
* Understand customer needs and empower others to remove barriers to great service.
* Use positive language and behaviours in all interactions, building trust and rapport.
* Prioritize actions that delight the customer/colleague and support new ideas to improve service.
* Communicate confidently, challenge when needed, and provide constructive feedback.
* Encourage teamwork and collaboration across teams; recognise strengths and contribution of different teams.
* Seek feedback, take responsibility to find positive outcomes, and use data to make tactical decisions.
* Stay aware of industry trends and explore AI-assisted improvements while maintaining the human touch.
What’s in it for you
* 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
* 2 staff discount codes for yourself and a family member or friend
* 30% discount on Superdrug Own Brand Products both in store and online
* Hybrid working patterns with 2 days at home and 3 days in the office near East Croydon Station
* Company pension matching and bonus
* Access to Stream - a money management app
* Being part of a group that includes Savers, The Perfume Shop and Three UK; part of A.S. Watson Group
* Unrivalled Learning and Development programmes
* Enhanced maternity/shared parental/adoption leave, company sick pay, and pregnancy loss support
* Join an environment where you can contribute to something special
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