The James Paget University Hospitals NHS Foundation Trust serves a population of around 250,000 people in the Great Yarmouth, Lowestoft and Waveney areas. The Trust provides an integrated hospital and community children’s service. Patient and staff experience is important to us and these are the behaviours we live by: Putting patients first Aiming to get it right Recognising that everybody counts Doing everything openly and honestly ‘Prior consideration will be given to NHS At Risk staff within East of England' Job overview To provide a welcoming, efficient one‑stop service for patient and service user enquiries, via telephone and face‑to‑face contact, ensuring full compliance with operational and customer care standards. Advert The post holder will ensure that all relevant and accurate documentation is issued, received, and processed within required timescales. A strong emphasis will be placed on supporting patients by providing clear, accessible information and promoting informed choice. Close and effective liaison with the wider Endoscopy team and the Endoscopy Lead Consultant will be essential to support clinical decision‑making and to resolve any queries relating to surveillance pathways, patient eligibility, or booking decisions. The role includes responsibility for creating and amending clinic templates in line with service needs and Trust procedures. The post holder will adhere strictly to agreed booking rules and will undertake daily reviews of clinic schedules to ensure that appointment capacity is used efficiently and effectively. Regular monitoring and proactive management of PTL and waiting list reports will be required, with weekly updates provided to the Line Manager and Lead Consultant. The post holder will also identify and escalate any potential capacity or waiting list pressures at an early stage and support actions to mitigate these where appropriate. Working for our organisation We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential. Detailed job description and main responsibilities Please see the Job Description and Person Specification for a full and comprehensive overview for this position. The James Paget University Hospitals NHS Foundation Trust recognises the requirement to promote health and reduce ill-health. The Trust is committed to the principles of improving working lives through a number of initiatives such as job share, flexible working and the development of a culture of openness and transparency. The Trust is committed to ensuring that no job applicant or employee receives less favourable treatment on the grounds of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. ‘Prior consideration will be given to NHS At Risk staff within East of England' Visa and Immigration If you are wishing to apply for this role and would require sponsorship (this includes if you are already in a sponsored post and looking to change employer), you can determine the likelihood of obtaining a Certificate of Sponsorship for this post by assessing your circumstances against criteria specified on the gov.uk website https://www.gov.uk/skilled-worker-visa/your-job. Please check your account regularly under “My Applications” to view the progress of your applications. If you do not hear from us within 4 weeks, please assume your application has been unsuccessful. In submitting an application form, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process. Please note that should we experience a high level of interest in this post, the vacancy may be closed prior to the stated closing date. James Paget Hospitals uses tools to screen and withdraw any applications which are deemed to be generated by Artificial Intelligence (AI),