Overview: We are seeking a reliable and detail-oriented Receptionist with Housekeeping knowledge to join our small but dynamic team at Hocus Pocus Tiny hotel in York.
Position details
Hours: 16h per week across 5 days (Wednesday to Sunday). 1 day (4 hours) in Housekeeping on site, + 4 days (3 hours each) focused on reception/administration, from remote
Schedule: One weekend off per month on rotation
Pay: Monthly: £12,21 per hour for housekeeping duties / £12.50 for reception duties
Start date: Training begins on the 15th of September, official job start date is the 22nd of September
Duties
* Answering phone calls with professional phone etiquette and assist with inquiries as needed (from hotel mobile phone from home or hotel 8am-6pm)
* Managing emails and guests communication
* Handling bookings and payments via our channel manager system
* Working with OTA platforms (e.g., Expedia, Airbnb)
* Checking rooms are ready and up to standard for the coming guests and assisting with housekeeping tasks (on site)
* One dedicated housekeeping shift per week
Requirements:
* Experience in hospitality and hotel operations
* An individual who is polite, professional and adaptable to our business model
* An individual who is proactive, receptive and creative in problem-solving
* An individual who is positive-minded and customers-focused
* Somebody comfortable balancing reception with housekeeping duties
If this sound like the perfect role for you, please send your CV to
Job Type: Part-time
Pay: £12.21-£12.50 per hour
Expected hours: 16 per week
Language:
* English (preferred)
Work Location: Hybrid remote in York YO1 8BB