Job Summary:
The General Manager is responsible for the overall leadership, management, and profitability of the hotel. This role ensures operational excellence, guest satisfaction, team performance, and compliance with brand standards. The GM oversees all departments to deliver a safe, clean, and high-quality guest experience while driving revenue and cost efficiency.
Key Responsibilities:1. Operations Management
* Oversee daily operations across Front Office, Housekeeping, F&B (if applicable), Maintenance, and Security.
* Ensure the hotel meets all brand quality standards and service guidelines.
* Monitor cleanliness, safety, and maintenance checks throughout the property.
2. Guest Experience & Service Quality
* Maintain high levels of guest satisfaction and respond quickly to guest complaints.
* Monitor online reviews (OTA platforms, Google, TripAdvisor) and implement action plans to improve ratings.
* Ensure all staff follow guest service standards and SOPs.
3. People Management
* Recruit, train, and develop hotel staff; ensure adequate staffing levels.
* Lead, motivate, and evaluate team performance.
* Conduct regular briefings, performance reviews, and internal trainings.
* Ensure compliance with HR policies, payroll procedures, and statutory requirements.
4. Financial Management
* Prepare and manage the hotel budget, forecast revenues, and control expenses.
* Maximize occupancy, ADR (Average Daily Rate), and RevPAR performance.
* Approve vendor bills, manage inventory, and reduce operational wastage.
* Ensure accurate cash, billing, and audit practices at the property.
5. Sales & Revenue Management
* Work closely with sales and revenue teams to drive business.
* Build and maintain relationships with corporate clients, travel agents, and partners.
* Implement promotions, pricing strategies, and local marketing initiatives.
6. Compliance & Safety
* Ensure compliance with fire safety, health and hygiene standards, and government regulations.
* Oversee audits (brand, finance, safety, housekeeping) and ensure corrective actions.
* Manage licenses, permits, contracts, and vendor relationships.
7. Property & Brand Representation
* Represent the hotel in local events, community interactions, and inspections.
* Maintain the property's reputation as per brand expectations.
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Work Location: In person