Description
The Assistant Store Manager is responsible for supporting the Store Manager and store teams in executing all operational directives. This includes ensuring excellent customer experiences, maximizing sales, managing expenses and costs, maintaining store presentation, and protecting company assets.
What you’ll do
Leadership:
* Motivate the team through recognition programs, contests, customer compliments, etc.
* Mentor teams and foster continuous growth, embodying our leadership brand.
* Communicate clearly during huddles, meetings, and coaching sessions, keeping the team informed.
* Develop and implement recruiting and hiring strategies to maintain a complete team.
Operations:
* Ensure visual compliance standards, store maintenance, and pricing standards are followed.
* Achieve annual shrink targets through team education, LP enforcement, audits, and inventory control.
* Support the execution of tech shop service programs, including maintenance and compliance.
* Create and monitor weekly store schedules for sales and support staff.
* Support store and equipment maintenance and compliance using FOS fleet management, driver compliance, and certifications.
* Implement planograms and merchandising directives.
* Oversee shipping, receiving, and returns processing according to company policies.
Customer Service:
* Lead and develop customer relationships, coaching the team to do the same.
* Support the sales team with customer service.
* Ensure the execution of the customer experience and resolve customer concerns.
Training:
* Coach and develop the management team through setting expectations, communication, and feedback.
* Create development plans and conduct annual appraisals.
* Ensure team completes required training on time.
* Work retail hours, including evenings, weekends, and holidays.
Who you are
We seek individuals who are:
* Business savvy with a customer-focused mindset and ability to drive sales.
* Leadership-oriented, passionate about coaching and inspiring teams.
* Brand and culture ambassadors who take pride in our work.
If you are a proven retail manager passionate about people, industry, and customer experience, this is the place for you.
What you bring
* At least 4 years of retail experience, with 1-2 years in leadership.
* Basic computer skills.
* Passion for automotive or automotive enthusiasts.
* Strong knowledge of the automotive parts aftermarket industry.
* Understanding of automotive operating systems, including POS.
* Assets include a valid driver’s license and automotive training or certification.
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À propos de nous
Chez PartSource, nous sommes fiers d’avoir des employés passionnés et professionnels des pièces automobiles. Notre engagement envers la diversité, l’inclusion et l’appartenance nous pousse à créer un environnement respectueux et équitable pour tous. Nous encourageons les candidats issus de groupes sous-représentés à postuler. Si vous avez besoin d’accommodements, veuillez nous en informer lors de votre contact avec nous.
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