Job Summary
This is a full-time role which is based predominately on site (details below) and from home, with a regular team-catch up at either our Leeds or London office. As a Resident Services Manager, your responsibilities will include organizing and arranging handover inspections of new build properties ready for occupation, managing tenancies after move-in, organising and arranging any appropriate repairs and liaising with third party after care providers to ensure prompt action and resolution, and providing excellent customer service to existing residents. Building a community is key here and you will be responsible for nurturing relationships and ensuring the best experience for our resident by being accessible and arranging community events and liaising with important 3rd parties.
This is a fantastic opportunity for someone with a Lettings and Property Management background or experience in Maintenance or Facilities Management, who is looking for an exciting, diverse role with planned growth to cover multiple new build single family housing sites as well as existing private rented sector properties.
If you are a super organised, dynamic, ambitious individual who is passionate about making a difference and driving success, then this Property Manager role could be the next opportunity for you We offer a supportive and inclusive workplace culture, with opportunities for personal development and growth, and career advancement.
Responsibilities
· Be the onsite presence and build a strong connection with the residents and community
· Manage the handover process of new homes, which includes pre-occupation inspections and highlighting any snagging works
· Liaise with residents, on site aftercare teams and contractors to deal with enquiries and resolve issues
· Manage the void process, including completion of remedial works, cleaning, check-out and deposit release etc
· Liaise with approved contractors and ensure work is completed to the expected level of quality
· Weekly on site visits (Sites to be confirmed)
· Nurture a sense of community on-site and arrange regular resident events to support this
· Carry out Mid-term inspections
· Manage day-to-day property management of the site
· Assist with rent reviews and tenancy renewals
· Provide support to the wider property management team and offer cover for absence
· To provide property management services that comply with all statutory regulation and requirements, including Health & Safety, ensuring best practice is always implemented
· To work closely with the lettings, collections and finance teams in delivering continuity of occupancy and income
· Manage, in accordance with all statutory provision and best practice, the organising and supervising of inspections, repairs, maintenance and cyclical and improvement works
· Ensure all costs arising are appropriately interrogated, validated and processed efficiently and accurately
· To conduct viewings, defect inspections, move in inventories, check out inspections and regular mid-term inspections on-site
· To assist the Operations Manager to develop maintenance plans and prepare budgets
· To be an out of hours point of contact where required
· To demonstrate assertive, strong decision making and problem-solving abilities – whilst maintaining a clear understanding of internal / external clients' needs
· To be flexible in working location where required and with adequate notice
Qualifications
· Experienced in a property management role for at least 12 months
· Committed to providing excellent customer service to our residents
· Excellent verbal and written communication skills
· Enjoy being out and about on site and creating positive relationships with tenants
· Ability to work alone or as part of a team
· ARLA Level 3 or other professional qualification is desirable
Job Type: Full-time
Pay: £26,000.00-£32,000.00 per year
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Enhanced maternity leave
* Enhanced paternity leave
* Health & wellbeing programme
* Sick pay
* Work from home
Work Location: In person
Reference ID: RSM- LITCH
Expected start date: 01/09/2025