Our client is an established organisation with a growing ICT function that supports users across multiple sites and maintains high service and operational standards.
Role Overview
We're hiring an ICT Service Desk Associate to provide first-line technical support across the business. You'll be responsible for logging, managing, and resolving support tickets while delivering strong customer service across phone, email, and face-to-face interactions.
Key Responsibilities
* Provide 1st line IT support across multiple sites
* Log, manage, and resolve service desk tickets
* Troubleshoot hardware, software, and user issues
* Communicate clearly with non-technical users
* Support remote administration and system monitoring
* Follow ITIL-based service processes and SLAs
Required Experience
* Experience in an IT support / service desk role
* Knowledge of Microsoft technologies & Active Directory
* Understanding of ITIL framework (desirable)
* Strong communication and customer service skills
* Ability to prioritise and work under pressure
Key Attributes
* Customer-focused with a positive, can-do attitude
* Strong organisation and time management
* Comfortable working in a fast-paced support environment
If you enjoy hands-on IT support and helping users solve problems quickly, this is a solid opportunity within a growing ICT team.
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