Technical Operations Manager
Berkshire
£65k DOE
Role Overview:
This role is responsible for leading and overseeing all technical and operational services across a large, multi-building commercial environment. The focus is on delivering a high-quality, compliant and efficient operation that meets both client objectives and occupier expectations.
The position requires a strong balance of technical expertise, stakeholder engagement and commercial awareness, working closely with on-site teams, external service partners and central technical support functions.
A key element of the role is driving operational excellence while supporting longer-term objectives around sustainability, asset performance and cost efficiency.
Key Responsibilities Technical & Operational Leadership
Provide leadership across all technical and facilities management disciplines on site
Ensure building services are operated, maintained and monitored in line with statutory requirements and industry best practice
Oversee planned and reactive maintenance activities, ensuring assets are managed proactively and responsibly
Support lifecycle planning and long-term asset replacement strategies Compliance, Risk & Safety
Maintain full statutory and internal compliance across all buildings
Oversee permit-to-work systems, audits, inspections and risk assessments
Ensure emergency preparedness and security arrangements are in place, tested and effective
Support incident response, including out-of-hours escalation where required Contractor & Supplier Management
Manage performance of service partners against agreed SLAs and KPIs
Build strong working relationships with contractors to promote quality, accountability and a one-team approach
Support procurement activity, tender processes and contract reviews
Monitor service delivery and financial performance to ensure value for money Financial & Service Charge Management
Prepare, manage and monitor service charge budgets in line with RICS guidance
Track expenditure, investigate variances and address potential overspends
Authorise supplier invoices and manage funding requests
Support financial planning and budget setting in collaboration with senior stakeholders Occupier & Client Engagement
Act as a senior point of contact for occupiers on operational and technical matters
Support occupier meetings, forums and customer experience initiatives
Balance occupier requirements with landlord obligations and operational risk
Contribute to client reporting, including monthly, quarterly and ad-hoc reports Sustainability & ESG
Support delivery of sustainability and ESG objectives across the site
Work with specialist teams to implement action plans focused on energy, waste, water and carbon reduction
Monitor performance data and identify opportunities for efficiency and improvement Team Leadership & Development
Lead, manage and develop on-site technical and facilities teams
Ensure regular 1:1s, performance reviews and training are completed
Support onboarding, offboarding and any transition processes, including TUPE where applicable
Promote a positive culture aligned to organisational values Experience & Qualifications:
Minimum 4 years’ experience in a similar technical or facilities management role
Strong understanding of commercial building systems and compliance requirements
Experience managing contractors, service charge budgets and client reporting
IOSH Managing Safely (or equivalent)