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Belong in a place where you can be yourself and love what you do. Join our hotel community, and we will support you to realize your true potential. You will be part of a team where everyone’s contribution is valued. We will empower you to bring ideas to elevate our services, creating personalized experiences for guests. Help them feel special, and we will do the same for you.
THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool, The Municipal Hotel & Spa MGallery, in May 2023, revitalizing this historic building. Our Heartists aim to create memorable, heartfelt moments for all guests, sharing unique stories from the past and immersing themselves in our hospitality, creating their own astonishing tales of MGallery moments. We offer 179 stunning bedrooms in a remarkable landmark of the city. The iconic clock tower and bells set the tempo of our story. Our various restaurants, bars, and a state-of-the-art spa sanctuary provide a place for guests to enjoy their time, pause the clock, and embark on their own magical journey with MGallery.
MGallery – Boutique hotels with one-of-a-kind designs (accor.com)
A DAY IN THE LIFE OF A FLOOR MANAGER AT THE MUNICIPAL HOTEL & SPA MGALLERY
What you'll be doing...
As a Floor Manager, reporting directly to the Palm Court Manager, you will take pride in hosting our guests and leading the Palm Court floor, overseeing a busy high-volume bar and eatery, while supporting your F&B colleagues.
* You will manage the entire Palm Court operation, proactively anticipating guest needs.
* You will be a key face of Food and Beverage for the Palm Court and Bar, nurturing strong relationships for successful management.
* Responsible for all service and preparation areas, ensuring daily completion of opening and closing checklists.
* You will read the room, anticipating and fulfilling guest expectations.
* Maintain a warm, professional, and well-groomed appearance, ensuring unparalleled service.
* Follow AA and LQA standards in all guest interactions, in person and by phone.
* Recruit and retain the Palm Court Floor team, identifying future talent and developing staff.
* Ensure effective handovers to the Food and Beverage team regarding daily events.
* Maximize revenue through upselling all Food and Beverage aspects.
* Manage Res-Diary efficiently, logging all covers and charging for no-shows.
* Make pre-arrival calls to large parties and proactively resolve complaints.
* Be the front and center of every event within the Palm Court, commanding the room.
WHAT WE OFFER
Joining as a Heartist makes you a member of the Accor and RBH group, with benefits like preferential hotel rates, exclusive discounts, and more. The ALL Heartists program offers memorable experiences, and RBH benefits include additional holidays, pension schemes, and discounts. The Municipal Hotel also offers friends and family rates, free meals on duty, gratuities, discounted parking, and social events. We believe our benefits package truly enhances our culture. To learn more, watch our RBH employee benefits video here.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We value diversity and inclusivity. If you require reasonable adjustments during our hiring process, please contact [email address].
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