ABOUT US
With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT delivering everything they need through one seamless point of contact.As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!
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JOB DETAILS
As part of the 3rd Line Support team, you will act as a key escalation point for technical issues that 1st and 2nd line teams cannot resolve. You will be hands-on with infrastructure support, patching, software updates, and maintaining service stability across a large and complex environment.
You will also play a central role in projects - from onboarding new clients to delivering infrastructure improvements and evaluating new solutions. This is not a ticket queue and wait role - you will be actively shaping how services run and evolve.
Expect a strong mix of technical problem solving, customer interaction, and collaborative engineering work, with occasional deep-dive investigation where the root cause is anything but obvious.
Key responsibilities
1. A...