Helpdesk Administrator – Leading Facilities Management Company
Location: Hertfordshire
Salary: £30,000 per annum
Employment: Full-time, Permanent
Agency Advert
Are you an organised, proactive, and customer-focused professional looking to take the next step in your career? Our client, a highly respected and fast-growing facilities management company based in Hertfordshire, is seeking a confident Helpdesk Administrator to join their friendly and supportive team.
Key Responsibilities
Act as the first point of contact for incoming queries via phone and email
Log and manage maintenance requests, ensuring timely allocation to engineers
Monitor job progress and update clients and internal teams accordingly
Coordinate planned and reactive works, ensuring all documentation is accurate
Maintain databases, reports, and service records
Provide exceptional customer service at all times
About You
Previous experience in a helpdesk, facilities, or administration role
Strong communication skills with the ability to multitask effectively
Excellent attention to detail and a proactive approach to problem solving
Confident using IT systems, including CRM or CAFM platforms
Able to thrive in a fast-paced environment and work well under pressure
What’s on Offer
Competitive salary of £30,000
Supportive team environment and opportunities for development
A chance to join a leading organisation within the FM sector
If you’re enthusiastic, organised, and ready to make a positive impact, we’d love to hear from you.
To apply, please submit your CV online, or contract Abbie at CBW Staffing Solutions for more information