Job summary
We are currently seeking an enthusiastic and motivated Clinical Team Administrator to work in our Central Youth Team based at 80 St Stephens in Norwich. The role will be offered on a fixed term contract for 12 months.
We offer a welcoming, friendly, and supportive environment that puts the needs and care of our service users first and provides a responsive administration service. You will be encouraged to develop your skills and knowledge and we may ask you to spend time networking with other bases to facilitate this process.
This role will require a confident, level-headed individual who has experience of supporting a busy team, is able to respond to changing priorities and delivering accurate work within tight deadlines. You should have a good understanding of confidentiality and data protection.
Main duties of the job
The ideal candidate will have strong communication skills, the ability to prioritise and spin lots of plates at once, as well as demonstrable administrative experience.
You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust systems such as Lorenzo would be an advantage, however training would be given in respect to any training needs.
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.
You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk?The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Details
Date posted
13 February 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum
Contract
Fixed term
Duration
12 months
Working pattern
Full-time, Flexible working
Reference number
246-CEN A
Job locations
80 St Stephens Road
Norwich
NR1 3RE
Job description
Job responsibilities
Please see attached job description and full person specification. For more information, please contact us.
Job description
Job responsibilities
Please see attached job description and full person specification. For more information, please contact us.
Person Specification
Qualifications
Essential
* Pitman/RSA III Typing/Word Processing or equivalent secretarial experience at intermediate level
* NVQ3 Business Administration or equivalent or working towards
* NVQ2 Customer Services or working towards
Desirable
* Shorthand
* Knowledge of Trust electronic record system
Experience
Essential
* Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
* Working on own initiative with minimal supervision
* Ability to work with senior members of staff across a large organisation
Desirable
* Staff Supervision/Appraisal process
Skills
Essential
* Excellent articulate communication skills
* Ability to coordinate and prioritise management diaries
* ICT Skills including Microsoft, especially spreadsheets and presentations e.g Excel and PowerPoint or equivalent
Knowledge
Essential
* Working knowledge of Microsoft packages or equivalent
* Maintaining administrative/secretarial systems
Desirable
* Knowledge of NHS policy/procedures
* Knowledge of medical terminology
Other
Essential
* Able to work flexible across a range of different sites/offices
Person Specification
Qualifications
Essential
* Pitman/RSA III Typing/Word Processing or equivalent secretarial experience at intermediate level
* NVQ3 Business Administration or equivalent or working towards
* NVQ2 Customer Services or working towards
Desirable
* Shorthand
* Knowledge of Trust electronic record system
Experience
Essential
* Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level
* Working on own initiative with minimal supervision
* Ability to work with senior members of staff across a large organisation
Desirable
* Staff Supervision/Appraisal process
Skills
Essential
* Excellent articulate communication skills
* Ability to coordinate and prioritise management diaries
* ICT Skills including Microsoft, especially spreadsheets and presentations e.g Excel and PowerPoint or equivalent
Knowledge
Essential
* Working knowledge of Microsoft packages or equivalent
* Maintaining administrative/secretarial systems
Desirable
* Knowledge of NHS policy/procedures
* Knowledge of medical terminology
Other
Essential
* Able to work flexible across a range of different sites/offices
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Norfolk & Suffolk Foundation NHS Trust
Address
80 St Stephens Road
Norwich
NR1 3RE
Employer's website
(Opens in a new tab)
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Employer details
Employer name
Norfolk & Suffolk Foundation NHS Trust
Address
80 St Stephens Road
Norwich
NR1 3RE
Employer's website
(Opens in a new tab)
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