* Receive stock deliveries from suppliers (usually via carriers).
* Check deliveries for missing or damaged items and create exception reports.
* Compare deliveries with purchase orders and allocate items to customer orders.
* Download customer orders from EKM and Amazon and enter them into the company system.
* Communicate with customers via email and phone.
* Place purchase orders with suppliers and track their progress.
* Receive and check stock against purchase orders.
* Pick and prepare stock items for customer orders and send them to the engraving section.
* Help repack goods after engraving, ready for dispatch.
* Prepare seam tape stock for dispatch to the Amazon warehouse.
* Arrange order dispatch via Royal Mail or DPD (daily collections).
* Contact customers when orders are ready for collection.
* Take credit card payments at collection using the company’s portable terminal.
* File completed customer orders and correspondence.
* Keep the stock room, engraving room, and collection areas tidy and organised.
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