This role is hybrid and will require some office attendance at our London hub or our Chester hub. Please only apply if you are able to attend one of these locations regularly About GBG GBG is the leading expert in global digital identity. We combine our powerful technology, the most accurate data coverage, and our talented team to deliver award-winning location intelligence, identity verification, and fraud prevention solutions. With over 30 years' of experience, we bring together a team of over 1,250 dedicated experts with local industry insight from around the world to make it easy for businesses to identify and verify customers and locations, protecting everyone, everywhere from fraud. Why you should beGBG We make the world a safer place We trust each other and win together We are local experts in a global business We want you to be yourself We grow when you grow The Role The Technical Analyst and Support Team Lead will be responsible for coordinating and managing a team to deliver and support the technical implementation of GBG Identity and Fraud Products. This hybrid role will require a candidate who has experience managing small teams, but also has the necessary technical abilities to support complex solution deployments. This senior role will require a hands-on leader, involved in delivering and supporting software implementations, but also acting as a point of escalation for the Technical Analyst and Support teams they manage. This is a challenging and varied role, providing the opportunity to build, steer and manage a team and function as an important individual contributor. The Lead is expected to quickly become an expert in GBG Identity and Fraud solutions and keep abreast with the latest releases, technology, and customer solution requirements. The candidate will have experience working with a wide variety of stakeholders, both internal and external to GBG and ultimately be key in providing market leading solutions to our growing customer base. This is an opportunity to work closely with some of the world's largest financial institutions and actively contribute to the growth of GBG. What you will do Manage the resource allocation and daily activities of the Technical Analyst and Support Team. Drive efficiency, promote best practice approaches, refine processes, and ultimately help build and maintain a high-performing team. Coordinate well with Project Managers, Business Analyst's, Product Delivery and Engineering, and the Regional Delivery Director to support customer success.Become a point of knowledge and escalation for technical queries in support of the delivery team. Act as a technical subject matter expert: a focal point for questions relating to the underlying technologies of our software. Ensure configuration, implementation, and support of GBG Identity and Fraud products, at different stages of the project, such as design, testing, training and go-live. Debug and where possible find root cause software and configuration issues, fixing or escalating with evidence to central product where necessary As required, cover 24/7/365 (outside of core working hours) support service and participate in a call out rota to protect GBG products and customers against service outages and degradation Ensure team participation in technical design workshops, provide input to RFI/RFP's and assist with Proof of Concepts when required, to support sales engagements with technical stakeholders. Ensure the creation of business documentation, technical specifications, diagrams, and training that is delivered directly to the customer. Be a customer champion - proactive in recommending client enhancements to promote greater customer satisfaction and retention. Actively feed into our product road map, providing insight from customer engagements and experience supporting the software. Maintain knowledge on developments, trends, and best practices in technology to perform well and stay present.