Do you have experience as Collections & Recovery Specialist and a passion for delivering outstanding customer service?
We’re expanding our team and want you to join us! In this important role, you'll help support the financial health of NHS organisations by handling overdue accounts, ensuring timely payments, and providing exceptional service to customers.
With our growth plans for the year ahead, there’s plenty of opportunity to develop your skills and advance your career. We offer full training and development support to help you reach your potential.
For the first six weeks, you’ll receive on-site training, Monday to Friday. After that, you’ll work from home Tuesday to Friday, with team sessions every Monday at our modern Leeds office, which offers free parking and on-site refreshments.
If you're ready to take the next step in your career and make a real impact, we’d love to hear from you!
What you'll be doing:
1. Building relationships with customers and supporting them to recover missed payments.
2. Resolving general invoice queries over the phone and via email.
3. Remaining professional while showing compassion in finding an amicable solution to increase your collection success rate.
4. Creating appropriate repayment plans to help customers clear their outstanding debt.
5. Collaborating with our clients to resolve any disputed invoice queries.
6. Completing administrative tasks such as running reports on ledgers.
What you’ll bring:
7. Previous experience in FCA regulated collections or accounts receivable environment is essential.
8. Experience within a collection and/or complaints handling role that requires firm but fair negotiations to achieve the outcome that all parties are happy with.
9. Clarity in your communication skills, with the ability to handle difficult conversations with resilience and sensitivity.
10. A passion, enthusiasm and empathy for delivering a high quality of customer care to clients.
11. Proficiency with MS Excel with the administration skills to handle detailed accounts clearly and concisely.
If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!
Employment Type: Full-time, Permanent
Location: Leeds
Security Clearance Level: DBS
Internal Recruiter: Chloe
Salary: £26,400
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.