Overview
£26,450.00 upwards, dependent on experience (based on a 40 hour working week).
Hours
* Full time (40hrs)
* Monday - Friday (8:00am-5:00pm)
Salary
£26,450.00 upwards, dependent on experience (based on a 40 hour working week).
Location
Aldershot, Hampshire, GU111EJ
We’re Enterprise Mobility. A family‑owned, world‑class portfolio of brands that in the UK includes household names such as Enterprise Rent‑A‑Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65 years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time.
Our Claims Services division is looking for new team members to join our rapidly growing team, responsible for supporting our hugely successful UK rental operation. The role is for Recovery Representatives who will join our Damage Recovery Unit based in Aldershot, a busy team responsible for recovering vehicle damage for the whole of the UK & Ireland.
Previous experience within Insurance, Claims / Debt Recovery or Sales is advantageous but not essential as full training is provided.
You will spend your day negotiating with individuals, insurance companies, corporate customers and credit card companies. Whether it’s maintaining accounts or interpreting loss data, you’ll need a keen eye for detail to ensure that we keep track of the numerous claims. You will be confident in recovering invoices and liaising with third‑party insurers, solicitors and other parties involved.
Everyday you’ll decide which claims must be worked, so you’ll need to demonstrate sound judgement based on your analysis of the situation. You’ll also be comfortable talking to both business and retail customers over the telephone and not afraid to have a difficult conversation.
If you are target‑driven and enjoy the challenge of a fast‑paced environment, this could be the job for you.
Responsibilities
* Review damage claims and assign collection strategies.
* Negotiate with individuals, insurance companies, corporate customers and credit card companies.
* Maintain accounts of collections and incoming payments on claim files.
* Produce professional written communication including writing, editing and proofreading correspondence and brief reports.
* Interpret loss data in conjunction with debtor feedback to establish settlement needs and parameters.
* Interpret loss data in conjunction with debtor feedback to determine whether a claim is valid and/or needs to be closed.
* Determine which claims must be worked to obtain payment.
* Interpret recovery efforts to determine if a claim must be referred to a third‑party vendor for additional collection efforts.
The Career Path Within The Department Is As Follows
* Recovery Assistant
* Recovery Representative
* Senior Recovery Representative
* Recovery Lead Representative (Team Leader)
* Recoveries Supervisor
* Recoveries Manager
Qualifications
* Demonstrated ability to make decisions.
* A competitive spirit and the drive to meet targets and deadlines.
* Ability to work independently and as part of a team.
* Excellent communication skills and attention to detail.
* Understanding of the sensitivity of customers’ personal documentation and information.
* Proven negotiation skills.
* Knowledge of Microsoft Office products, internet and telephone skills.
Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality.
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