Overview
At onefinestay, we open doors to the finest homes and villas in the most desirable destinations and deliver a one-of-a-kind service to both guests and homeowners around the world. The company launched in London in 2010 and became part of Accor in 2016. We deliver a level of personal service and professional hospitality unmatched in the private rental industry.
You are responsible for assisting the Account Managers by building and maintaining productive partnerships with a portfolio of homeowners. You will play a key role within the supply team by working with the Property Management Team on home issues and the Operations Teams on scheduling and logistical homeowner needs. This is an account management role at heart, one that requires hands-on relationship-building skills, quick thinking and the ability to consistently find win/wins for both onefinestay and the homeowner. You will be detail oriented and able to manage a varied workload which involves many different company stakeholders.
Responsibilities
* Issue Resolution: Investigating homeowner reported damage post-stay and reporting damage/home issues to homeowners in-stay and post-stay.
* Updating Home Information: Proactively and reactively ensuring the home information on our system is up to date and accurate across the London portfolio.
* First Point of Contact: Serving as the first point of contact when homeowners reach out; assisting with statements, calendars, and booking dates.
* Property Inspections: Regularly checking our homes for standards and providing reports to the Account Managers.
* Support: Providing support in the wider Supply team regarding onboarding and Supply Acquisition.
Qualifications and experience
* Experience in team support and/or administration preferred.
* Commercial awareness and negotiation skills.
* Excellent foresight, initiative and problem-solving experience.
* Mature and personable: warm, naturally sociable and outgoing; able to build rapport with a diverse group of sophisticated members.
* Dedicated: natural ability to multitask and prioritise workload.
* Energetic and responsive: thrives in a fast-paced environment and communicates confidently internally and externally.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Product Management
Industries
* Hospitality and Travel Arrangements
#J-18808-Ljbffr