An exiting opportunity has arisen for a Patient Administrator to join our busy Cardiac Unit at St Peter's Hospital. As a patient administrator you are responsible for ensuring all patients and visitors to the Cardiac Unit are met with a welcoming and professional attitude and all administrative and secretarial functions are delivered to a high standard.
For further information, please contact Jaelkelni Teixeira -
Providing a welcoming and professional first point of contact for all patients, co-ordinating their arrival through to departure.
Dealing with telephone enquires in a prompt and effective manner, ensuring the provision of information and prioritising of queries as appropriate.
Demonstrate a reassuring manner when dealing with the patients and their relatives.
Ensuring that clinically validated referrals are booked appropriately in accordance with clinical priority.
Delivering efficient patient scheduling, leading to optimal use of laboratory capacity including short notice patient allocation.
Responsible for the safe storage, collation, tracking and organisation of medical notes.
Managing the patient waiting lists against national waiting times and local agreed key performance indicators (KPI's) by using LUNA and liaising with the Patient Pathway Team and escalate as required.
Responsible for processing all Cardiac Unit letters and ensuring activity is recorded e.g. Pre-Assessment and procedures.
Contribute in the development of action plans where performance areas for improvement are identified.
Comply with all mandatory training and keep abreast of all as professional and personal learning and development.
Maintaining a clean and safe working environment.
Reporting all incidents and complaints in line with Trust policy.
Participating in Governance activities, audits and team meetings.
Complying with ISO standard / GDPR in respect of information and security management.
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development and flexibility to shape our workforce around our patient care.
We are expanding our theatres at Ashford Hospital and moving towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures.
We can offer you the full range of NHS benefits/discounts and in addition:
Excellent pension scheme and annual leave entitlement
On-site Nurseries
On-site staff cafes
On-site parking
Support in career development
Salary Sacrifice schemes including wage stream, lease cars, Cycle to Work schemes and home electronics
Adverts may close early, so applicants are encouraged to submit an application as soon as possible.
For more information about a career at ASPH please visit:
Flexibility in the working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes.
Using various systems such as Surrey Safe Care (Cerner), Evolve (Electronic medical records) to help manage the 18 week patient pathway. Ensure changes notified by patients are added accurately and immediately, in accordance with required Trust standards of work.
Working as part of a team, assisting with the training of new and temporary staff, providing support and guidance as appropriate.
Any other duties appropriate to the role and grade to support the Cardiology department and organisation within the broad scope of the job.
Ability to work unsupervised.
Support the senior patient administrator in the accurate entry of information for management reports.