Overview
Work Location Options: Hybrid.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express Global Commercial Services (GCS) provides payment solutions that help corporations and small businesses run and grow their operations. Within GCS, the Product Development & Enterprise Solutions team leads product innovation, digital experience, and business development initiatives across the portfolio.
We are seeking a Director, Product Strategy & Solution Design to lead a critical Digital Product Development function within our Middle Market platform. You will lead the definition and design of complex product solutions and support the delivery of integrated digital capabilities as the platform continues to evolve. This role plays a central part in ensuring solutions are cohesive and aligned with our long-term architectural direction and ambition to deliver a best-in-class digital experiences for our commercial customers.
How You Will Make an Impact
Reporting to the VP, Middle Market Digital Experience, you will:
* Define and lead end-to-end solution strategy for complex customer and business problems, spanning multiple products, platforms, and services.
* Shape the evolution of our Middle Market digital platform, including expense management capabilities and customer migration to modern infrastructure.
* Translate customer and commercial needs into scalable, secure solution architectures aligned to governance and technology standards.
* Identify ecosystem capability gaps and influence product roadmaps and investment priorities.
* Lead cross-functional discovery and solution alignment across Product, Engineering, Design, Analytics, Operations, and Commercial teams.
* Develop clear solution narratives and artifacts to enable senior decision-making.
* Guide teams from ambiguity to structured execution, balancing strategic ambition with delivery feasibility.
* Lead and develop a small team of Product Managers, providing clarity, coaching, and direction.
Minimum Qualifications
* 5+ years in Product Management or solution-oriented product roles with ownership of complex, multi-product or platform solutions.
* Demonstrated ability to decompose ambiguous problems and define integrated, outcome-driven solutions.
* Strong technical fluency and ability to engage Engineering on architecture, constraints, and risk trade-offs.
* Experience operating cross-functionally within large, matrixed organizations.
* Proven stakeholder management skills, including influencing senior leaders without direct authority.
* Experience applying structured product and delivery frameworks (e.g., agile, discovery-led development, outcome-based roadmapping).
* Familiarity with leveraging AI tools within product discovery and solution design, with appropriate governance awareness.
Leadership Profile
* Demonstrates humility, rigor, and decisive problem-solving.
* Builds trust and psychological safety while navigating complexity and conflict.
* Synthesizes diverse stakeholder input into clear strategic direction.
* Drives iterative progress with disciplined risk management and measurable value delivery.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
* Competitive base salaries
* Bonus incentives
* Support for financial-well-being and retirement
* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Generous paid parental leave policies (depending on your location)
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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